Upwork home
Sign up
Project Catalog
DesignDesign
Video & AudioVideo & Audio
Development & ITDevelopment & IT
MarketingMarketing
Writing & TranslationWriting & Translation
MoreMore

You will get Executive Assistant with a proven track record.

Maryann N.Status: Offline
Maryann N. Maryann N.
4.9
Rising Talent
Preview imagePreview imagePreview image

Let a pro handle the details

Buy Administration services from Maryann, priced and ready to go.
Maryann N.Status: Offline
Maryann N. Maryann N.
4.9
Rising Talent
Preview imagePreview imagePreview image

Let a pro handle the details

Buy Administration services from Maryann, priced and ready to go.

Project details

I understand the importance of efficiency, proactiveness, and reliability in managing business operations. With my strong administrative expertise, dedication, and problem-solving skills, I can help streamline your workload and contribute to the success of your projects.

Let me help you achieve a better work-life balance by handling essential tasks, including:

✅ Email & Social Media Management
✅ Calendar Management
✅ Filing & Bookkeeping
✅ HR Recruitment
✅ Meeting Arrangements
✅ Transcription & Minute Taking
✅ Database Updates & Maintenance

I’m available to discuss how I can support your business.
Feel free to send me a message!
Purpose
Personal
Industry
Architecture & Interior Design, Cryptocurrency & Blockchain, Ecommerce, Education, Fashion & Apparel, Legal, Lifestyle, Logistics & Supply Chain Management, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Real Estate, Religion & Spirituality, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Writing & Publishing
Language
English
What's included
Service Tiers Starter
$30
Standard
$50
Advanced
$100
Delivery Time 5 days 10 days 20 days
Number of Revisions
102025
Number of Hours of Work
4080120
Basic Photo Editing
Organize & Classify/Tag Files
Formatting & Clean Up
Project Management Support
Travel Planning

Frequently asked questions

4.9
10 reviews
100% Complete
(10)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

RV

Rebecca V.
5.00
Jun 9, 2025
Part-Time Customer Success Sales Specialist

JW

Justine W.
5.00
Jan 9, 2025
Executive personal assistant Maryann was a pleasure to work with. Very dedicated, with detailed results. Would hire again!

PB

Paul B.
5.00
Jul 26, 2024
Lead Identification (Data entry, Contact Research)

TC

Toya C.
5.00
Jul 26, 2024
Review, Prioritize, and Organize Email

KA

Kopal A.
5.00
Apr 23, 2024
Executive Assistant for an Innovative Canadian Law Firm
Maryann N.Status: Offline

About Maryann

Maryann N.Status: Offline
Customer Support | Customer Success | Gorgias, Shopify, GoHighLevel
100% Job Success
4.9  (10 reviews)
Lagos, Nigeria - 5:32 am local time
Great customer support is not just about replying to tickets, it is about creating experiences that keep customers loyal, reduce refunds, and increase repeat business. Many businesses lose customers because communication is slow, unclear, or inconsistent. I help businesses solve those problems by creating smooth, reliable, and customer-focused support systems that improve satisfaction and protect revenue.

With over 5 years of experience supporting e-commerce brands, SaaS companies, and service-based businesses, I specialize in delivering professional customer support that builds trust and long-term relationships. I take full ownership of the customer journey, from handling inquiries and resolving complaints to tracking orders, processing refunds, and improving internal workflows.

I understand that every interaction matters. A delayed response, unresolved complaint, or confusing process can damage a brand’s reputation. That is why I focus on fast communication, proactive problem-solving, and organized support operations that help businesses run more efficiently.

Here’s how I can support your business:
• Email and live chat customer support
• Ticket management and inbox organization
• Customer retention and relationship management
• Complaint resolution and de-escalation
• Shopify order management and fulfillment coordination
• Refunds, tracking updates, and delivery follow-ups
• SOP creation and workflow optimization
• CRM management and customer communication
• Response time improvement and process automation

I am experienced with industry-standard tools that help businesses operate effectively and efficiently, including:

• Gorgias
• Shopify
• GoHighLevel
• Zendesk
• HubSpot
• Intercom
• Slack
• Google Workspace
• Microsoft Office
• Trello and Asana for task management

I am highly organized, detail-oriented, and committed to delivering support experiences that make customers feel heard, valued, and confident in your brand. Whether you need daily customer support, workflow improvements, or someone to help strengthen your customer retention strategy, I am ready to help.

If you are looking for a dependable Customer Support and Customer Success Specialist who can improve customer satisfaction while helping your business grow, send me a message today.
Let’s build a customer experience your clients will remember and trust.

Steps for completing your project

After purchasing the project, send requirements so Maryann can start the project.

Delivery time starts when Maryann receives requirements from you.

Maryann works on your project following the steps below.

Revisions may occur after the delivery date.

Step 1 Description

Send a detailed description of how you want this project to be delivered.

Step 2 Collaboration tools

List the collaboration tools you prefer for this project.

Review the work, release payment, and leave feedback to Maryann.