You will get an experienced co-host and listings manager for VRBO, BDC, and Airbnb
Project details
The the standard package with coverage of 12 hrs/day, the following services will be provided:
• Live Chat Support / Guest Communication
• Listing Creating / Optimization / Management (Airbnb, Vrbo, BDC)
• Occupancy and revenue reports
• Price Optimization and Analysis
• Automation of PMS (Hospitable, Guesty, Hostaway etc)
• Review management and monitoring
• Damages and claims (Airbnb)
• Cleaning and maintenance sourcing / scheduling
I will work closely with the host to gain a better understanding of their vision regarding their Short-term rental business and how they plan to execute it.
SOFTWARES AND TOOLS:
These are the software and tools that I have previously used.
OTA's (Online Travel Agencies):
Airbnb
VRBO
Booking,com
Expedia
PMS (Property Management Software):
Hospitable
Guesty For Pros
Guesty For Hosts
Hostaway
Whistle
Uplisting
Communicate:
Google Voice
Vyke
RingCentral
Slack
Discord
Whatsapp
Smart lock application:
Schlage
Sifely
August
TMS (Task Management Software):
Breezeway
Asana
• Live Chat Support / Guest Communication
• Listing Creating / Optimization / Management (Airbnb, Vrbo, BDC)
• Occupancy and revenue reports
• Price Optimization and Analysis
• Automation of PMS (Hospitable, Guesty, Hostaway etc)
• Review management and monitoring
• Damages and claims (Airbnb)
• Cleaning and maintenance sourcing / scheduling
I will work closely with the host to gain a better understanding of their vision regarding their Short-term rental business and how they plan to execute it.
SOFTWARES AND TOOLS:
These are the software and tools that I have previously used.
OTA's (Online Travel Agencies):
Airbnb
VRBO
Booking,com
Expedia
PMS (Property Management Software):
Hospitable
Guesty For Pros
Guesty For Hosts
Hostaway
Whistle
Uplisting
Communicate:
Google Voice
Vyke
RingCentral
Slack
Discord
Smart lock application:
Schlage
Sifely
August
TMS (Task Management Software):
Breezeway
Asana
Purpose
BusinessIndustry
Lifestyle, Real Estate, Travel & TourismLanguage
EnglishWhat's included $400
These options are included with the project scope.
$400
- Delivery Time 30 days
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Overnight Coverage
(+ 7 Days)
+$100
Review Removal
+$35Frequently asked questions
1 review
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BT
Brinn T.
Apr 22, 2026
Virtual Assistant for STR Operations | M-Shift | Asia / UAE Time-Zone Preferred
Mirza is a bright and capable professional with strong technical understanding and the ability to deliver good-quality work. He shows clear potential and, when engaged, can contribute meaningfully to a team.
However, reliability has been a consistent challenge. Issues with punctuality, time management, and maintaining consistent availability during agreed working hours have impacted overall performance and team coordination.
With improvement in these areas, particularly communication and dependability, Mirza has the potential to be a valuable asset in the right environment.
However, reliability has been a consistent challenge. Issues with punctuality, time management, and maintaining consistent availability during agreed working hours have impacted overall performance and team coordination.
With improvement in these areas, particularly communication and dependability, Mirza has the potential to be a valuable asset in the right environment.
About Mirza
Short-Term Rental Property Manager | Guest Support Lead
Lahore, Pakistan - 1:59 pm local time
I help short-term rental hosts and property management companies deliver smooth, 5-star guest experiences while keeping daily operations organized and stress-free.
I’ve worked as a Guest Support Shift Lead for a U.S.-based short-term rental company managing a portfolio of 900+ properties across the United States. My role has involved leading guest support agents, handling complex guest escalations, and ensuring cleaning, maintenance, and guest communication are handled efficiently across multiple markets.
I’ve supported STR portfolios in the U.S., UK, Belgium, and Canada, and I’m comfortable working with both individual hosts and large property management companies.
What I can help you with:
- Guest communication (pre-arrival, in-stay, post-checkout)
- Guest escalation handling & issue resolution
- Cleaning coordination, inspections, and turnovers
- Maintenance management & vendor sourcing
- Damage claims, incident reports, and review management
- Client / owner communication and operational reporting
- Listing setup, OTA integrations, and PMS configuration
Tools & systems I use:
Airbnb, VRBO, BDC, Hostaway, Guesty, Enso, HostAI, Breezeway, OpenPhone, PriceLabs, Slack, Notion, and other short-term rental property management tools.
If you’re looking for a reliable STR Property Manager or Guest Support Lead who can take ownership of guest operations, protect your reviews, and support your growth, I’d be happy to help.
Steps for completing your project
After purchasing the project, send requirements so Mirza can start the project.
Delivery time starts when Mirza receives requirements from you.
Mirza works on your project following the steps below.
Revisions may occur after the delivery date.
Introduction / Onboarding
The client will be providing access to and giving an introduction to the software and tools they are using along with information regarding the operations that they have maintained.