You will get 5+ years Experience Customer support and IT Support Professional
Top Rated
Top Rated
Project details
Expert customer service, chat support, inbound/outbound calls and helpdesk professional with 5+ years of experience working with leading international companies in Qatar, UAE, and Morocco with an extensive experience in the Startups ecosystem and Ecommerce order lifecycle.
1- I Provide support in 3 languages: English, Arabic and French with 24/7 availability
2- I'm comfortable working with the major CRM softwares
3- I will help your business by providing an excellent customer experience and ensuring that All business requirements are Handled perfectly
1- I Provide support in 3 languages: English, Arabic and French with 24/7 availability
2- I'm comfortable working with the major CRM softwares
3- I will help your business by providing an excellent customer experience and ensuring that All business requirements are Handled perfectly
Language
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$60
|
Advanced
$70
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 6 | 8 | 12 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
inbound/outbound calls
+$2
helpdesk support
+$2
arabic and french support
+$2
6 reviews
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MA
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Paul B.
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He showed steady progress during the 4 week-long training, but he had problems with keeping to schedule, and his communication style left to be desired.
About Mohammed Amine
IT Engineer | Tech Support for MSPs | Onboarding
100%
Job Success
Casablanca, Morocco - 11:00 pm local time
✔️ I have a strong background in troubleshooting, system administration, and onboarding and off-boarding, including training sessions.
✔️ I have extensive experience working with Azure platforms, JIRA, Omnitracker, Salesforce, and OpsGenie.
✔️ I am proficient in managing chat, email support, and social media posts and replies in three languages: English, Arabic, and French.
✔️ I am adept at working with multiple CRM and IT software and can adapt to any business field.
✔️ If you require support outside of normal business hours, I can provide it. I am able to work in different time zones and can cover day and night shifts.
If interested please DM me to schedule a short call.
Steps for completing your project
After purchasing the project, send requirements so Mohammed Amine can start the project.
Delivery time starts when Mohammed Amine receives requirements from you.
Mohammed Amine works on your project following the steps below.
Revisions may occur after the delivery date.
meeting to understand business type and requirment
start handling customers request via the chat or calls