You will get Experienced Virtual Assistant | Expert in Customer Support | 8+ Years
Top Rated
Project details
Elevate your business with a Virtual Assistant and Customer Support Specialist, uniquely positioned to enhance your Amazon and Shopify ventures. With a focus on efficient project management, seamless customer interactions, and proficiency in Amazon FBA, our services ensure a competitive edge.
Leverage expertise honed over years, providing tailored support for e-commerce platforms, setting your business apart through top-notch virtual assistance and customer support. Maximize efficiency, minimize overheads, and amplify success with a dedicated professional ready to propel your business forward.
Leverage expertise honed over years, providing tailored support for e-commerce platforms, setting your business apart through top-notch virtual assistance and customer support. Maximize efficiency, minimize overheads, and amplify success with a dedicated professional ready to propel your business forward.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Arts & Design, Beauty & Cosmetics, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Medical & Pharmaceutical, Music, Real Estate, Sports & Fitness, Telecommunications, Transportation & Automotive, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 10 days | 20 days | 30 days |
Number of Hours of Work | 60 | 120 | 180 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
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Xavier M.
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open accounts
One of the best freelancers on upwork. always available, fast, and communicates well
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Jemarie G.
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Long-term + Hardworking General Virtual Assistant
Reliable and committed to delivering quality outputs. Thank you, Lipika!
About Lipika
Top-Rated Customer Support Pro | E-commerce, Content, Social Media, AI
100%
Job Success
Kolkata, India - 5:13 am local time
⭐⭐⭐⭐⭐
“Lipika worked with us for multiple months and ALWAYS delivered on time and improved our customer service experience. Thank you Lipika!”
⭐⭐⭐⭐⭐
“Lipika is amazing, we are grateful that she is part of our team.”
🏆 Top-Rated Customer Support & E-commerce Expert
📈 8+ Years Supporting Shopify & Amazon Businesses
✅ Customer Service | Ecommerce Operations | Content Creation | Social Media Management
🤝 150+ Successful Projects Covering Support, Store Management & Marketing
Hi there! I’m Lipika, a Customer Support Specialist and Ecommerce Virtual Assistant with 8+ years of experience helping businesses improve customer satisfaction, streamline operations, and grow online stores.
I specialize in customer support, ecommerce operations, order management, virtual assistance, and AI-assisted business support for Shopify, Amazon, WooCommerce, and other online platforms.
I help businesses provide fast, professional support while keeping daily operations organized and efficient.
💬 Customer Support & Client Relations
I turn customer interactions into positive experiences that improve retention and brand loyalty.
✅ Email, chat, ticket, and social media support
✅ Order updates, shipment tracking, and delivery coordination
✅ Returns, refunds, exchanges, and dispute handling
✅ Handling complaints and customer issue resolution
✅ CRM updates and customer database management
✅ Professional communication with customers, vendors, and suppliers
✅ Multi-channel support for ecommerce businesses
🛠 Tools & Platforms
Zendesk, Gorgias, Intercom, Freshdesk, HelpScout, Re:amaze, HubSpot CRM, Zoho CRM, Salesforce, LiveChat, Shopify Inbox
🛒 Ecommerce Store Management & Virtual Assistance
I support ecommerce businesses with day-to-day operations, store management, and marketplace support.
✅ Shopify, Amazon, WooCommerce, Etsy, eBay, Walmart support
✅ Product listing creation and optimization
✅ Inventory updates and product management
✅ Order processing and fulfillment coordination
✅ Marketplace account support and supplier communication
✅ Admin support, scheduling, research, and reporting
✅ B2B & B2C ecommerce operations support
🛠 Ecommerce Platforms
Shopify, Amazon Seller Central, WooCommerce, Etsy, eBay, Walmart Seller Center, Amazon FBA/FBM
🛠 Operations & Shipping Tools
ShipStation, Ordoro, Easyship, Linnworks, Stripe, PayPal
📊 Data Entry, Research & Administrative Support
Accurate organization and efficient workflow management are key parts of my work.
✅ Data entry and spreadsheet management
✅ Excel and Google Sheets reporting
✅ CRM maintenance and database organization
✅ Online research and competitor analysis
✅ File organization and document management
✅ Calendar, inbox, and task coordination
🛠 Tools
Microsoft Excel, Google Sheets, Google Workspace, MS Office 365, Notion, ClickUp, Trello, Asana, Slack
✍ Content & Social Media Support
I also help businesses maintain a professional and engaging online presence.
✅ Social media captions and content support
✅ Post scheduling and engagement management
✅ Customer interaction on social platforms
✅ Product descriptions and ecommerce content
✅ Email marketing support and campaign assistance
✅ Lead generation and online research
🛠 Tools
Canva, Buffer, Meta Business Suite, Mailchimp, Klaviyo, LinkedIn, Facebook, Instagram
🤖 AI-Assisted Business Support
I use AI tools to improve productivity, organization, customer support, and workflow efficiency.
✅ AI-assisted customer support workflows
✅ AI research, summaries, and reporting
✅ AI content organization and documentation
✅ AI productivity and admin support
✅ Ecommerce and operational workflow assistance
🛠 AI Tools
ChatGPT, Notion AI, Grammarly, Jasper, Copy.ai
🌟 Why Work With Me?
✅ 8+ Years of Customer Support & Ecommerce Experience
✅ Strong Communication & Problem-Solving Skills
✅ Reliable, Organized, and Detail-Oriented
✅ Fast Response Time & Professional Service
✅ Flexible Across Multiple Time Zones
✅ Dedicated to High-Quality Work & Customer Satisfaction
Customer Support Specialist, Zendesk Support, Gorgias Support, Intercom Chat Support, Shopify VA, Amazon VA, Ecommerce VA, Email Support, Chat Support, CRM Management, Order Processing, Virtual Assistant, Product Listing Expert, Data Entry Specialist.
🚀 Ready to improve your customer support and ecommerce operations?
📩 Message me now or invite me to your job, I’d love to help your business grow!
Steps for completing your project
After purchasing the project, send requirements so Lipika can start the project.
Delivery time starts when Lipika receives requirements from you.
Lipika works on your project following the steps below.
Revisions may occur after the delivery date.
Identify Client's Industry and Target Audiences
I will employ a personalized approach, leveraging industry-specific strategies to ensure tailored solutions that resonate with your intended clientele.
Timely Customer Responses - No Overdue Delays
Ensure customer satisfaction through prompt and timely responses. Upholding a commitment to providing exceptional service, I prioritize quick resolutions, preventing any overdue delays.