You will get Experienced Virtual Assistant | Hybrid Customer Support
Project details
This project is designed to provide reliable, efficient, and high-quality virtual support tailored to each client’s unique business needs. I specialize in Customer Support, Technical Assistance, Virtual Assistance, Quality Assurance, and Administrative Services, ensuring smooth day-to-day operations and excellent customer experience.
What sets this project apart is my combination of real-world experience in Tier 2–3 customer support, technical troubleshooting, and quality assurance, along with a strong commitment to professionalism, accuracy, and fast response times. I don’t just complete tasks—I focus on improving workflows, maintaining service quality, and enhancing customer satisfaction.
With flexible availability of 40+ hours per week, I can adapt to both short-term and long-term projects, providing dedicated support that feels like an extension of your team. My goal is to help businesses save time, reduce workload stress, and deliver consistent, high-quality service to their customers.
What sets this project apart is my combination of real-world experience in Tier 2–3 customer support, technical troubleshooting, and quality assurance, along with a strong commitment to professionalism, accuracy, and fast response times. I don’t just complete tasks—I focus on improving workflows, maintaining service quality, and enhancing customer satisfaction.
With flexible availability of 40+ hours per week, I can adapt to both short-term and long-term projects, providing dedicated support that feels like an extension of your team. My goal is to help businesses save time, reduce workload stress, and deliver consistent, high-quality service to their customers.
Purpose
BusinessIndustry
Data Analytics, Ecommerce, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$7
|
Advanced
$10
|
|---|---|---|---|
| Delivery Time | 3 days | 2 days | 1 day |
Number of Hours of Work | 15 | 35 | 45 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3
Social Media Replies
(+ 1 Day)
+$2
Live Chat Support
(+ 5 Days)
+$3
Extra Value Add
(+ 3 Days)
+$3About Jaypee
VA Customer Service | E-COMMERCE Support | APPOINTMENT SETTER/ Sales
Davao, Philippines - 5:48 am local time
✅ 10+ Years Experience
✅ Customer Service Tier 3 & Technical Support Tier 2
✅ Quality Analyst & Team Leadership Experience
✅ E-Commerce & Social Media Support Specialist
✅ Shopify • Amazon • Walmart • eBay • Salesforce • Zendesk • Jira • Slack
✅ Expert in Escalations, Retention, Refunds, QA Audits & Customer Satisfaction
✅ Strong Communication • Problem Solving • Leadership • Coaching
I help businesses improve customer satisfaction, streamline support operations, and build long-term customer relationships through professionalism, empathy, and results-driven support.
🔥 Experienced in:
📞 Customer Support
🛒 E-Commerce Support
🎧 Technical Support
📊 Quality Assurance
💬 Live Chat & Email Support
📱 Social Media Management
🧠 Team Coaching & Training
⚡ Escalation Handling
📦 Order Management
💰 Refunds & Billing Support
🚚 Shipping & Logistics Support
🧩 CRM & Helpdesk Systems
Let’s build a great customer experience together!
About Me:
I am a Virtual Assistant Customer Service and Quality Assurance professional with extensive experience in technical support, e-commerce operations, Appointment sales, and team leadership. I have worked across Tier 2 and Tier 3 customer support, quality analysis, training, and supervisory roles, handling complex customer concerns, escalations, and performance coaching. I am skilled in managing inbound and outbound support across email, chat, phone, and social media, including billing, subscriptions, shipping, returns, account management, and technical troubleshooting.
I have strong experience in quality auditing, call monitoring, and one-on-one coaching to improve agent performance and ensure compliance and service excellence. I have also supported e-commerce platforms by handling customer inquiries, order management, refunds, cancellations, and product quality checks.
Tools I use include Zendesk, Salesforce, Shopify, Jira, Workday, Slack, Microsoft Office, Google Workspace, and multiple CRM and analytics platforms.
I am fluent in English and Tagalog and known for strong communication, leadership, problem-solving, and customer-focused service. I am seeking opportunities where I can contribute my expertise in customer support, quality assurance, and team development while delivering excellent customer experiences.
Steps for completing your project
After purchasing the project, send requirements so Jaypee can start the project.
Delivery time starts when Jaypee receives requirements from you.
Jaypee works on your project following the steps below.
Revisions may occur after the delivery date.
Final Delivery & Ongoing Support
Final output will be delivered in the required format. For long-term projects, I can continue providing consistent support and improvements as needed.