You will get Customer Service & Chargeback Handling Specialist | Shopify, PayPal, Klarna
Top Rated
Top Rated
Project details
With over 4 years of experience in e-commerce customer service, I specialize in providing professional support that keeps customers satisfied while protecting your business from disputes and chargebacks. What sets me apart is my ability to combine excellent communication skills with hands-on expertise in Shopify, Gorgias, PayPal, and Klarna chargeback handling.
I have successfully managed multiple international Shopify stores, handling live chat, email support, order management, refunds, returns, and complaints with patience and professionalism. I’m also experienced in preparing strong responses to win chargebacks and reduce losses, ensuring your store policies are always followed.
Unlike others, I don’t require additional training on tools like Gorgias/Gmail or Shopify. I already know how to use and manage them efficiently, I just need your store policies, and I can get started immediately.
My focus is always on quick responses, accurate solutions, and creating a positive customer experience that builds trust and loyalty. If you are looking for someone detail-oriented, reliable, and ready to start right away, I’d be happy to support your business.
I have successfully managed multiple international Shopify stores, handling live chat, email support, order management, refunds, returns, and complaints with patience and professionalism. I’m also experienced in preparing strong responses to win chargebacks and reduce losses, ensuring your store policies are always followed.
Unlike others, I don’t require additional training on tools like Gorgias/Gmail or Shopify. I already know how to use and manage them efficiently, I just need your store policies, and I can get started immediately.
My focus is always on quick responses, accurate solutions, and creating a positive customer experience that builds trust and loyalty. If you are looking for someone detail-oriented, reliable, and ready to start right away, I’d be happy to support your business.
Purpose
PersonalIndustry
Animals & Pets, Arts & Design, Beauty & Cosmetics, Ecommerce, Education, Energy, Environmental, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Photography, Sports & FitnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$50
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 8 | 10 | 15 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
9 reviews
(8)
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(1)
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This project doesn't have any reviews.
LX
Lexaro X.
May 6, 2026
Customer Service Email Support Specialist
Perfect Zulqarnain has been a very reliable employee of my team. I would recommend him to everyone. Really helped me build my business from the ground up. 10/10. Dedicated worker
MF
Max F.
Aug 22, 2025
Customer Service Agent for Shopify Dropshipping Store
Great at communication.
OM
Offord M.
Jun 5, 2025
Customer Service & Product Listing Specialist for E-commerce Store
Outstanding work! This freelancer handled customer inquiries promptly and professionally while keeping our product listings accurate and up-to-date. Highly recommend for any e-commerce role!
RB
Razvan B.
Apr 27, 2025
Customer Support
Best VA ever!
AS
Ali S.
Mar 31, 2025
Chargeback and PayPal Dispute Specialist Needed
Zulqarnain exceeded my expectations in every way. His knowledge in managing customer service inquiries and handling chargebacks and PayPal disputes is top-notch. He consistently handled every situation with professionalism and resolved issues quickly, well before the expected deadline. If you're looking for someone who can handle these tasks with expertise and care, I highly recommend him.
About Zulqarnain
Shopify Customer Support, Customer Service, Email & Chat | Chargebacks
100%
Job Success
Multan, Pakistan - 9:42 am local time
For over 5 years, I've helped Shopify, WooCommerce, Dropshipping, and DTC (Direct-to-Consumer) brands manage their customer support operations while improving customer satisfaction and protecting revenue.
I become an extension of your team by providing friendly, empathetic, and solution-focused support that reflects your brand's voice.
𝗛𝗲𝗿𝗲'𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽:
✔ Shopify Customer Support
✔ eCommerce Customer Service
✔ Email Support
✔ Live Chat Support
✔ Social Media Customer Support
✔ Customer Success
✔ Virtual Assistant Support
✔ Order Management & Fulfillment
✔ Order Tracking & Shipping Support
✔ Refunds, Returns & Exchanges
✔ Subscription Support
✔ Customer Complaint Resolution
✔ Chargeback Prevention
✔ PayPal Disputes
✔ Klarna Disputes
✔ Stripe Chargebacks
✔ Supplier Communication
✔ SOP-Based Customer Support
✔ CRM & Helpdesk Management
𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 & 𝗧𝗼𝗼𝗹𝘀
Shopify • Zendesk • Gorgias • Re:amaze • Freshdesk • Help Scout • Zoho CRM • Shopify Inbox • Intercom • Tidio • Slack • Trello • Google Sheets • Google Docs • Outlook • Discord
𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗜'𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱
• Fashion
• Beauty
• Health & Wellness
• Skincare
• Furniture
• Luxury Brands
• Dropshipping
• High-Ticket eCommerce
• Direct-to-Consumer (DTC)
𝗪𝗵𝗮𝘁 𝗜 𝗱𝗼 𝗲𝘃𝗲𝗿𝘆 𝗱𝗮𝘆
• Respond to customer emails, chats, and tickets
• Resolve complaints with empathy and professionalism
• Process refunds, returns, replacements, and exchanges
• Handle PayPal, Stripe, and Klarna disputes
• Prepare winning chargeback evidence
• Track orders and coordinate with suppliers
• Prevent chargebacks before they happen
• Update CRMs and maintain accurate customer records
• Follow company SOPs and improve support workflows
• Moderate Facebook and Instagram comments and DMs
𝗪𝗵𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗵𝗶𝗿𝗲 𝗺𝗲
✔ 5+ years of eCommerce Customer Support experience
✔ Experienced with Shopify, WooCommerce, and DTC brands
✔ Strong background in Chargeback & Dispute Management
✔ Fast response times while maintaining quality
✔ Professional written English
✔ Reliable, detail-oriented, and easy to work with
✔ Long-term team player
I don't just answer emails—I help businesses build customer trust, reduce disputes, improve retention, and create a support experience that keeps customers coming back.
I represent your brand as if it were my own—providing professional, empathetic, and solution-focused customer support that improves customer satisfaction, reduces disputes, and helps build lasting customer relationships.
𝗛𝗮𝘃𝗲 𝗮 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗶𝗻 𝗺𝗶𝗻𝗱? 𝗙𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝘀𝗲𝗻𝗱 𝗺𝗲 𝗮𝗻 𝗶𝗻𝘃𝗶𝘁𝗮𝘁𝗶𝗼𝗻 𝗼𝗿 𝗮 𝗱𝗶𝗿𝗲𝗰𝘁 𝗺𝗲𝘀𝘀𝗮𝗴𝗲. 𝗜'𝗺 𝗮𝗹𝘄𝗮𝘆𝘀 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗻𝗲𝗲𝗱𝘀 𝗮𝗻𝗱 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗲 𝘁𝗼 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺'𝘀 𝘀𝘂𝗰𝗰𝗲𝘀𝘀.
Steps for completing your project
After purchasing the project, send requirements so Zulqarnain can start the project.
Delivery time starts when Zulqarnain receives requirements from you.
Zulqarnain works on your project following the steps below.
Revisions may occur after the delivery date.
Review Store Policies & Guideline
I will provide professional customer support via email & live chat, manage orders, refunds, returns, and handle PayPal/Klarna/Shopify chargebacks. With 4+ years’ experience in Shopify & Gorgias, I ensure smooth service and happy customers.