You will get Expert Customer Support and Virtual Assistance Team for Online Businesses
Top Rated
Project details
You will get a dedicated customer support and virtual assistance team committed to improving your customer satisfaction and operational efficiency. With over 8 years of experience in customer support and online business operations, I have built a network of skilled Dominican professionals who deliver reliable, responsive, and results-driven service.
We specialize in chat and email support, social media management, e-commerce assistance, content moderation, and administrative support. Our goal is to help you reduce workload, improve response times, increase customer loyalty, and maintain a professional brand presence.
We combine structure, discipline, and strong communication with our signature Dominican work ethic to ensure your business runs smoothly. Every solution is customized to your needs, and we focus on long-term partnerships, not just short-term tasks.
We specialize in chat and email support, social media management, e-commerce assistance, content moderation, and administrative support. Our goal is to help you reduce workload, improve response times, increase customer loyalty, and maintain a professional brand presence.
We combine structure, discipline, and strong communication with our signature Dominican work ethic to ensure your business runs smoothly. Every solution is customized to your needs, and we focus on long-term partnerships, not just short-term tasks.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Construction, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Real Estate, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$8
|
Standard
$10
|
Advanced
$15
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 40 | 62 | 80 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$100Frequently asked questions
9 reviews
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This project doesn't have any reviews.
AG
Adry G.
Jun 9, 2026
Fluent English Support Representative for Live Chat, Email, and Ticketing
Ismael is highly detailed, very meticulous, and always provides great ideas and helpful feedback to keep us organized. He is an excellent freelancer to work with, and we wish him the very best in his future endeavors!
JC
Jena C.
Mar 29, 2026
Video Game Testing: Time Travel Puzzle Game on Steam
Provided a thorough testing of our game with a very fast turn around time. They provided very detailed feedback in a detailed writeup of what was tested, what was found and where to improve. We highly recommend. Thanks!
AG
Adry G.
Mar 20, 2026
Fluent English Support Representative for Live Chat, Email, and Ticketing
LC
Luciano C.
Nov 7, 2025
Crisp.Chat Specialist
YU
Y U.
Apr 25, 2025
Product Quality Review Support
The task was complete and he worked very well and quickly.
About Ismael
Customer Support Specialist | iGaming | Technical Support | Zendesk VA
100%
Job Success
Santiago de los Caballeros, Dominican Republic - 6:56 am local time
I am a Customer Service and Technical Support Specialist with over 8 years of experience delivering high-quality support through email, live chat, inbound/outbound calls, and ticket systems.
Why Work With Me?
✔ 8+ years in Customer Service & Technical Support
✔2+ years in Content Moderation (Gaming & Live Platforms)
✔ 2+ years as a Virtual Assistant handling administrative operations
✔ Experienced with high-volume ticket systems
✔ Strong background in CRM platforms and remote tools
✔ Adaptable, detail-oriented, and performance-driven
What I Bring to Your Team
🔹 Personalized customer interactions that increase retention
🔹 Strong troubleshooting skills for technical issues
🔹 Ability to manage high ticket volumes efficiently
🔹 Clear and professional communication in fast-paced environments
🔹 Seamless integration into existing workflows
Tools & Platforms
CRM & Support Systems: Salesforce, Zendesk, LiveEngage, Zimbra
Telephony & Remote Systems: Avaya, RingCentral, InConcert, Citrix, VMware
E-commerce & Platforms: Shopify
Communication & PM Tools: Slack, Zoom, Skype, Discord
Email & Productivity: Gmail, Outlook, Grammarly
I am available across time zones and ready to contribute immediately.
Let’s connect and discuss how I can support your business goals.
Steps for completing your project
After purchasing the project, send requirements so Ismael can start the project.
Delivery time starts when Ismael receives requirements from you.
Ismael works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements & Access
Client purchases the project and provides platform access, guidelines, and business information.
Strategy & Onboarding
We review your processes, define workflows, KPIs, tone of voice, and communication structure.