You will get expert customer support and virtual assistant services.
Project details
You will get a reliable, professional customer support and virtual assistant services tailored to your business needs.With strong communication skills and attention to detail,I help businesses manage emails, respond to clients, and handle day- day task efficiently.My goal is to save you time so you can focus on growing your business.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Education, Financial Services, Marketing & Advertising, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$30
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$5 - $15
Additional Hour of Work
+$5
Summary Report
(+ 1 Day)
+$5
Social Media Replies
(+ 1 Day)
+$5About Joy
Customer Support Specialist & virtual Assistant
Abuja, Nigeria - 9:24 pm local time
I am a Virtual Assistant and Customer Support Specialist with over 3 years of professional experience supporting businesses in delivering efficient, high-quality customer service. I specialise in HubSpot CRM management, multichannel support operations, and customer retention,working fully remotely with a consistent record of measurable results.
Core Competencies:
▪ Real-time live chat support and high-volume queue management
▪ Multichannel support — email, phone, chat, and ticketing systems
▪ HubSpot CRM setup, data entry, and customer record management
▪ SLA monitoring, escalation handling, and complaint resolution
▪ Client onboarding and long-term relationship management
Key Achievements:
✔ Maintained a 90%+ client retention rate through quality service delivery
✔ Improved ticket response efficiency by 20% in previous role
✔ Google IT Support Certified
✔ Available across multiple time zones with consistent reliability
Tools & Platforms:
Intercom · Zendesk · Freshdesk · HubSpot CRM · Asana · Calendly · Zoom · Slack · Trello · Microsoft Office · Google Workspace
I bring professionalism, attention to detail, and a results-driven approach to every client engagement. If you are looking for a dependable support specialist who delivers without supervision, I welcome the opportunity to work with you.
Steps for completing your project
After purchasing the project, send requirements so Joy can start the project.
Delivery time starts when Joy receives requirements from you.
Joy works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & discovery
Review client requirements and set up communication channels.
Setup & Execution
Begin completed work, share summary report and gather feedback