You will get Expert Customer Support: Email, Live Chat & Ticketing Assistance
Top Rated
Top Rated
Project details
I can provide part-time customer support from Monday to Friday, and full-time on Saturday and Sunday, for up to 60 hours per week. I handle live chat, email support, ticketing systems, and social media comment and inbox support. My English and typing skills are excellent, and I can work in your preferred time zone. With extensive experience across major platforms like Shopify, Zendesk, Freshdesk, Asana, Slack, and more, I require minimal instruction or training to get started efficiently.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Medical & Pharmaceutical, Software, Sports & Fitness, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$120
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 7 days |
Number of Hours of Work | 15 | 40 | 60 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
5 reviews
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This project doesn't have any reviews.
ED
Edelle D.
Feb 12, 2026
Customer Support Team | Email
NA
Noshair A.
Apr 3, 2025
Expert English-Speaking Virtual Assistant (Jack of All Trades)
Syed Uzair was a pleasure to work with. Super professional, quick to adapt, and always delivered quality work. Highly recommend him to anyone looking for a reliable virtual assistant!
MA
Muhammad Arslan A.
Mar 24, 2025
Zendesk Customer Support Specialist (Short-Term Project)
Syed Uzair exceeded expectations in managing 500 customer emails through Zendesk. He was fast, professional, and provided thoughtful, helpful responses. His attention to detail and efficient communication made the entire process smooth. Highly recommend him for any customer support project.
AG
Abdullah G.
Jan 24, 2025
Real Estate Cold Caller
Thank you Syed!
SI
Syed I.
Sep 12, 2024
Real Estate Acquisition/Telemarketing/ Appointment Setter
Syed Uzair handled the real estate appointment scheduling efficiently and professionally, communication with prospects was smooth, & ensured all appointments were properly organized. Very reliable!
About Syed
The #1 Choice for Customer Support & Telemarketing | IELTS Certified
100%
Job Success
Karachi, Pakistan - 11:19 am local time
Thank you so much for visiting my profile, I really appreciate your time.
I'm a results-driven Customer Service and Cold Caller Expert with over 5 years of industry experience, including 2+ years of proven work history on Upwork.
I’ve supported startups, growing e-commerce brands, tech platforms, real estate teams, and service-based businesses with:
✔️ 𝑇𝑒𝑙𝑒𝑚𝑎𝑟𝑘𝑒𝑡𝑖𝑛𝑔 & 𝑇𝑒𝑙𝑒𝑠𝑎𝑙𝑒𝑠
✔️ 𝐶𝑜𝑙𝑑 𝐶𝑎𝑙𝑙𝑖𝑛𝑔 & 𝐿𝑒𝑎𝑑 𝐺𝑒𝑛𝑒𝑟𝑎𝑡𝑖𝑜𝑛
✔️ 𝐶𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑆𝑢𝑝𝑝𝑜𝑟𝑡 (𝐸𝑚𝑎𝑖𝑙, 𝑃ℎ𝑜𝑛𝑒, 𝐶ℎ𝑎𝑡)
✔️ 𝑉𝑖𝑟𝑡𝑢𝑎𝑙 𝐴𝑠𝑠𝑖𝑠𝑡𝑎𝑛𝑐𝑒 & 𝐸𝑥𝑒𝑐𝑢𝑡𝑖𝑣𝑒 𝑆𝑢𝑝𝑝𝑜𝑟𝑡
✔️ 𝐸𝑚𝑎𝑖𝑙 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑛𝑔 & 𝑆𝑜𝑐𝑖𝑎𝑙 𝑀𝑒𝑑𝑖𝑎 𝑂𝑢𝑡𝑟𝑒𝑎𝑐ℎ
✨ 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐭 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 (𝐈𝐄𝐋𝐓𝐒 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝)
I'm a certified IELTS professional with native-level fluency in English. I understand that in customer service, how you say something is just as important as what you say. From calming frustrated clients to upselling new features or solving complex queries, I tailor my communication tone based on the situation, always professional, always human.
𝐈’𝐦 𝐤𝐧𝐨𝐰𝐧 𝐟𝐨𝐫 𝐦𝐲
✅ Fast response times and 24/7 availability for status updates
✅ Flawless grammar, clear written communication, and polite voice manner
✅ Ability to work independently with minimal supervision
✅ Track record of increasing CSAT and reducing response time
𝐄𝐪𝐮𝐢𝐩𝐩𝐞𝐝 𝐭𝐨 𝐃𝐞𝐥𝐢𝐯𝐞𝐫 - 𝐀𝐥𝐰𝐚𝐲𝐬 𝐎𝐧𝐥𝐢𝐧𝐞, 𝐀𝐥𝐰𝐚𝐲𝐬 𝐑𝐞𝐚𝐝𝐲
✅ High-performance laptop
✅ Dual monitors for better multitasking
✅ Noise-canceling headphones with premium software filters
✅ Ultra-fast 50 Mbps internet with backup power to ensure zero disruptions
𝐓𝐢𝐦𝐞 𝐙𝐨𝐧𝐞 𝐅𝐫𝐢𝐞𝐧𝐝𝐥𝐲
I’ve worked exclusively with clients in the US, UK, and Australia for the past 5 years. Whether you need support during peak hours, graveyard shifts, or weekend coverage, I’m available and ready to align with your schedule.
📩 𝑆𝑒𝑛𝑑 𝑎𝑛 𝑖𝑛𝑣𝑖𝑡𝑒 𝑜𝑟 𝑚𝑒𝑠𝑠𝑎𝑔𝑒, 𝑎𝑛𝑑 𝑙𝑒𝑡’𝑠 𝑐ℎ𝑎𝑡!
Steps for completing your project
After purchasing the project, send requirements so Syed can start the project.
Delivery time starts when Syed receives requirements from you.
Syed works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Discovery & Account Setup
I’ll review your existing support setup, gather your SOPs, understand your workflows, and make sure I have access to the tools and channels you use. This gives me a clear picture of your brand, tone before handling any live customer cases.