You will get Expert Customer Support Specialist | Live Chat, Email & Inbound Calls
Rising Talent
Rising Talent
Project details
Looking for a top-rated Customer Support Specialist who can handle live chat, email, and inbound calls with professionalism and efficiency? I specialize in eCommerce support, Shopify order processing, and multi-channel helpdesk platforms like Zendesk, Gorgias, and Intercom. With expert-level communication skills, quick response times, and a customer-first approach, I ensure a seamless support experience that boosts customer satisfaction and retention.
What sets me apart? My proven track record in handling high-volume inquiries, resolving customer issues promptly, and streamlining support processes to enhance efficiency. I bring expertise in VoIP-based phone support, order tracking, refunds, CRM management (HubSpot), and helpdesk optimization, ensuring that your customers always receive top-notch service.
Let's work together to elevate your customer support and drive long-term business success! 🚀
What sets me apart? My proven track record in handling high-volume inquiries, resolving customer issues promptly, and streamlining support processes to enhance efficiency. I bring expertise in VoIP-based phone support, order tracking, refunds, CRM management (HubSpot), and helpdesk optimization, ensuring that your customers always receive top-notch service.
Let's work together to elevate your customer support and drive long-term business success! 🚀
Purpose
PersonalIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included $20
These options are included with the project scope.
$20
- Delivery Time 1 day
- Number of Hours of Work 8
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
6 reviews
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JR
John R.
Jul 11, 2025
Customer Support & eCommerce Virtual Assistant | Email, Chat, Social Media & Phone
Highly recommended
IA
Imanat A.
Mar 27, 2025
Customer Support Specialist for Shopify eCommerce Store
Exceptional Shopify Customer Support!
Muhammad was professional, efficient, and proactive in handling customer inquiries, order issues, and refunds. Their communication and problem-solving skills were outstanding. Highly recommended!
Muhammad was professional, efficient, and proactive in handling customer inquiries, order issues, and refunds. Their communication and problem-solving skills were outstanding. Highly recommended!
AR
Alla R.
Mar 18, 2025
CRM Lead Management and Client Support Specialist
CB
Customer B.
Sep 19, 2024
Customer Support for Shopify
Muhammad is hardworking and professional.
B
Nadya B.
May 7, 2024
Call centre Eternity inc
About Muhammad
Customer Support & eCommerce Virtual Assistant | Social Media Support
100%
Job Success
Lahore, Pakistan - 9:00 pm local time
Let me explain how I helped my recent clients with,
✅Delivered 95% CSAT and 98% Quality Assurance
✅Achieved a 100% response
✅Order fulfillment
✅Sales conversion
✅Social media responsiveness
✅Improved CSAT score to 95%
📦Client 1: Boosting Sales, Refund Handling & Customer Satisfaction for a Shopify eCommerce Brand
Client: Mark William | Role: Customer Support Specialist for Shopify Store
Mark’s Shopify-based fashion brand was facing challenges with delayed order fulfillment, refund mismanagement, and low social media engagement.
✅ My Support Helped:
✔Improved Customer Satisfaction Score (CSAT) to 95%
✔Increased sales conversions through strategic product recommendations in chat
✔Reduced refund resolution time by 50%
✔Enhanced social media responsiveness, resulting in more direct purchases and brand trust
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📦Client 2: Lead Management & CRM Support Across Social Channels for a Matchmaking Brand
Alla, founder of a boutique matchmaking agency, needed timely responses to high-value leads coming in through Facebook, Instagram, and TikTok.
✅ Results after Support:
✔Achieved a 100% response rate within service-level timeframes
✔Ensured every lead was properly categorized and followed through in the CRM
✔Supported a 20% increase in lead-to-client conversion by optimizing communication
✔Maintained a professional and empathetic tone aligned with a high-trust service industry
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📦Client 3: Multi-Channel, High-Volume Support with 98% Quality & Lightning-Fast Response
Client: Nadya | Role: Live Chat, Email & Phone Support for Call Center Eternity.inc
✅ Results after Support:
✔Delivered 95% CSAT and 98% Quality Assurance scores consistently
✔Maintained first-response time of just 10 seconds across channels
✔Handled simultaneous chat sessions efficiently without compromising tone or resolution
✔Became a trusted extension of the client's brand with exceptional multitasking and communication skills
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🌟 Services I Offer:
✔Online Chat Support that drives conversions and instant resolutions
✔Email Support Management via Gorgias, Zendesk, Freshdesk, Intercom, Salesforce, Herocare
✔Phone Support with empathy and brand-focused communication
✔Helpdesk Setup & Optimization to streamline workflow and SLAs
✔eCommerce Order Processing – from new orders to refunds and tracking
✔Customer Retention with personalized follow-ups and loyalty strategies
✔Inbound Sales Support & Inquiry Handling to capture every opportunity
✔Lead Generation & Qualification through social channels and web forms
✔Social Media Replies & Community Engagement across Instagram, Facebook & more
✔Shopify Admin Assistance: product updates, order editing, returns, promotions
🛠️ Tools & Platforms I Use:
✔CRM & Helpdesk: Gorgias, Zendesk, Freshdesk, Salesforce Service Cloud, HelpScout
✔eCommerce: Shopify, WooCommerce, Amazon, Etsy, eBay, Magento
✔Communication: Slack, Zoom, Skype, Google Meet
✔Project Management: Trello, ClickUp, Asana, Monday.com
✔Marketing Tools: Klaviyo, Mailchimp, Meta Business Suite
🎯 Why Clients Choose Me:
✔5+ Years of Customer Support & eCommerce Experience
✔100% Job Success Score on Upwork
✔Excellent communication, empathy, and attention to detail
✔Strong background in sales-oriented support
✔Trusted by startups and growing brands alike
📩 Let’s Work Together
If you're looking for a reliable, results-driven Customer Support and eCommerce Virtual Assistant who can manage online chat, phone, email, helpdesk, and Shopify admin, let’s connect.
💬 Send me a message today and let’s talk about how I can help grow your brand through exceptional support. Thank you!!
Warmest Regards:
Muhammad Shehzad
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Onboarding & Setup
Review client requirements, gain access to customer support platforms (e.g., Zendesk, Gorgias, Shopify), and understand brand policies, FAQs, and workflows.