You will get Expert Customer Support Specialist | Voice, Insurance, Order Resolution Pro
Project details
I provide dedicated voice-based customer support and case management services designed to help businesses deliver empathetic, reliable, and professional client experiences. With a background in insurance coordination, veterinary communication, and retail support, I specialize in handling complex inquiries with clarity and care.
What I Offer
Voice Support Excellence: Clear, empathetic call handling for inbound and outbound inquiries.
Case Management Workflow: Structured documentation, escalation handling, and resolution tracking.
CRM Expertise: Skilled in Zendesk, Intercom, Freshdesk, Slack, and Hootsuite for seamless integration.
Human-First Communication: Personalized responses across voice, email, chat, and social media.
Reporting & Insights: Weekly or daily performance reports highlighting customer pain points and improvements.
Why Choose Me
Professional, empathetic, and reliable support.
Flexible tiered pricing (Starter, Standard, Advanced) to fit your business needs.
Add-ons available for priority response, extra hours, and detailed analytics.
What I Offer
Voice Support Excellence: Clear, empathetic call handling for inbound and outbound inquiries.
Case Management Workflow: Structured documentation, escalation handling, and resolution tracking.
CRM Expertise: Skilled in Zendesk, Intercom, Freshdesk, Slack, and Hootsuite for seamless integration.
Human-First Communication: Personalized responses across voice, email, chat, and social media.
Reporting & Insights: Weekly or daily performance reports highlighting customer pain points and improvements.
Why Choose Me
Professional, empathetic, and reliable support.
Flexible tiered pricing (Starter, Standard, Advanced) to fit your business needs.
Add-ons available for priority response, extra hours, and detailed analytics.
Purpose
BusinessIndustry
Animals & Pets, Business Services & Consulting, Ecommerce, Medical & Pharmaceutical, Retail & Wholesale, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | |||
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
- Detailed Call Analytics Report
(+ 1 Day)
+$50Frequently asked questions
About Souman
Customer relation and support specialist
Lahore, Pakistan - 6:50 pm local time
I’m a dedicated customer support professional with proven success across diverse industries. Skilled in voice-based support, de-escalation, and clear communication, I consistently deliver high CSAT scores and build trust with clients.
Key Highlights:
- Retail (Walmart – Ibex): Expert in handling orders, billing, returns & product navigation with efficiency.
- Insurance (OnEdge): Trained in policy documentation, claims handling & workflow management.
- Healthcare/Veterinary (Waleed Pets Care): Strong empathy, clear explanations, and client education in sensitive situations.
Strengths:
- Professional content writing & documentation for workflows and client education.
- Quick problem-solving & adaptability across industries.
- Empathetic communication that turns challenges into positive client outcomes.
Whether it’s customer service, virtual assistance, or communication-focused projects, I bring accuracy, empathy, and clarity that help businesses retain happy customers.
Steps for completing your project
After purchasing the project, send requirements so Souman can start the project.
Delivery time starts when Souman receives requirements from you.
Souman works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Sync
I’ll review your brand materials, support documentation, and tone preferences to align with your customer expectations.
Setup & Scriptwriting
I’ll create or refine call scripts, email templates, and escalation workflows tailored to your service tier.