You will get Expert Dispatch & Support for HVAC, Plumbing, Electrical
Rising Talent
Rising Talent
Project details
You will get reliable HVAC dispatch support, smooth scheduling, fast customer communication, technician coordination, and organized backend operations to help your business run efficiently and keep customers satisfied.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
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About Aduragbemi
HVAC Dispatcher | ServiceTitan & HouseCall Pro| Scheduling &Operations
100%
Job Success
Lagos, Nigeria - 8:53 am local time
If your phones are ringing but your schedule isn't full, the problem isn't demand, it's operations. That's where I come in.
I'm Aduragbemi, a virtual dispatcher and field service operations specialist with 3+ years of experience helping HVAC, Plumbing, and Electrical service businesses run leaner, book more jobs, and deliver a seamless customer experience from the first call to job completion.
I specialize in virtual dispatching, appointment setting, lead management, and field service coordination for HVAC, Plumbing, and Electrical companies. Handling everything from inbound call handling and outbound follow-ups to CRM updates, on-call scheduling, and after-hours dispatching.
𝐖𝐇𝐀𝐓 𝐈 𝐃𝐎
✅ HVAC, Plumbing & Electrical Dispatching — I manage high-volume service calls, assign jobs based on technician skill and location, and keep your field team moving efficiently all day long, including after-hours and on-call scheduling.
✅ Technician Scheduling & Route Optimization — I reduce drive time, minimize gaps between jobs, and ensure every technician starts and ends their day with a full, optimized schedule that meets SLA compliance standards.
✅ CRM Management & Work Order Processing — Accurate data entry, up-to-date customer records, and zero missed follow-ups. I keep your CRM clean so your team always has the information they need to close every job.
✅ Inbound Call Handling & Outbound Calling — I turn inquiries into booked appointments with professionalism and urgency. I also handle outbound calling, estimate follow-ups, and membership and maintenance plan sales that keep recurring revenue flowing.
✅ Lead Management & Customer Retention — I manage your lead pipeline, follow up on open estimates, reschedule no-shows, collect reviews, and ensure customers come back — because repeat business is the cheapest lead you will ever get.
✅ Field Technician Coordination — Real-time communication between office and field, ensuring technicians have the right job details, parts information, and customer context before every appointment, reducing delays and improving service quality.
✅ KPI Tracking & Performance Reporting — I track key dispatch and call center metrics, refine workflows based on real-time data, and continuously improve booking rates, response times, and customer satisfaction scores.
🛠️ 𝐓𝐎𝐎𝐋𝐒 & 𝐏𝐋𝐀𝐓𝐅𝐎𝐑𝐌𝐒
ServiceTitan | HouseCall Pro | Go High Level | Jobber | Simpro | FieldEdge | Service Fusion | Google Workspace | Microsoft Office | Airtable | Slack | Zoom
🏆 WHY CLIENTS CHOOSE ME
Most dispatchers fill slots. I manage field service operations, from appointment setting and outbound calling to KPI tracking, SLA compliance, and after-hours dispatching, so your home service business scales without the chaos.
I bring a rare combination of operational discipline, customer service excellence, and home service industry knowledge that allows me to plug into your business quickly and deliver results from day one.
Here is what that looks like in practice:
✅ High-Volume Capacity — I comfortably coordinate 20+ HVAC, Plumbing, and Electrical appointments daily without sacrificing accuracy or customer experience.
✅ Data-Driven Operations — I continuously refine dispatch scripts, scheduling workflows, and follow-up sequences using real-time performance insights to improve conversion rates and operational efficiency.
✅ Proactive Communication — I don't wait for problems to escalate. I flag issues early, update stakeholders in real time, and keep everyone aligned so your day runs without disruption.
✅ Top Rated on Upwork — Consistently recognized for professionalism, quality delivery, and measurable results. My portfolio and video introduction are availab
𝐖𝐇𝐀𝐓 𝐂𝐋𝐈𝐄𝐍𝐓𝐒 𝐒𝐀𝐘
"Adura has been an invaluable asset to our HVAC team. His attention to detail and communication skills streamlined our operations and significantly improved our customer experience."
— Sean B., CEO Pipeproof
📩 LET'S TALK
Whether you need a virtual dispatcher, a remote CSR, or full field service management support, I am ready to step in and deliver measurable results for your home service business.
👉 Browse my portfolio and video introduction on my profile, then send me a direct message or click "Invite to Job." I respond promptly, and my work will show you exactly how I have helped home service businesses reduce missed calls, improve scheduling efficiency, and increase booked jobs.
Steps for completing your project
After purchasing the project, send requirements so Aduragbemi can start the project.
Delivery time starts when Aduragbemi receives requirements from you.
Aduragbemi works on your project following the steps below.
Revisions may occur after the delivery date.
Project Scope
Here we will discuss how you want this to be done and the KPIs to be achieved with this project