You will get Expert Inbound Outbound Calling Support and Email Chat Support
Project details
Hi, WELCOME ON MY UP-WORK PROJECT PROPOSAL!
Are you looking for reliable and efficient customer support specialist for your business? then You are in the right place. I have been working as a Customer service specialist for 5 years.
You will not regret investing on me . Hiring me means you will get an expert Customer support agent. Let,s save your time and work together.
I am offering following services :
• Live chat support
• Inbound calling support
• Outbound calling support
• Email support
• Social media replies and Posting
• Order fulfillment
• Store Management
• Virtual Assistant
• CRM Management
Note: If you need something else that is not listed above, please feel free to inbox me to discuss the details.
Looking forward to working with you.
Are you looking for reliable and efficient customer support specialist for your business? then You are in the right place. I have been working as a Customer service specialist for 5 years.
You will not regret investing on me . Hiring me means you will get an expert Customer support agent. Let,s save your time and work together.
I am offering following services :
• Live chat support
• Inbound calling support
• Outbound calling support
• Email support
• Social media replies and Posting
• Order fulfillment
• Store Management
• Virtual Assistant
• CRM Management
Note: If you need something else that is not listed above, please feel free to inbox me to discuss the details.
Looking forward to working with you.
Purpose
PersonalIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Fashion & Apparel, Food & Beverage, Marketing & Advertising, Media & Entertainment, Retail & Wholesale, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$110
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 30 days |
Number of Hours of Work | 24 | 40 | 208 |
Scriptwriting | - | ||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About M Qais
I am a Customer Support Specialist |Chat, Email & Phone Support Expert
Rawalpindi, Pakistan - 8:40 am local time
Overview:
Looking for a customer support specialist who can handle your clients with care, clarity, and confidence across chat, email, and phone? You’ve just found one.
I bring a calm, professional, and results-driven approach to customer service. Whether it’s handling inquiries, solving problems, or keeping your CRM organized, I make sure every client feels heard and every message gets a timely response.
What I Can Do For You:
1- Live Chat & Email Support - Fast, polite, and effective responses
2- Phone Support - Clear spoken English, confident communication
3- CRM & Ticket Management - Organized follow-ups and case handling
4- Product/Service Knowledge Delivery - Explaining things simply and clearly
5- Escalation Handling - Knowing when to step in and take it further
I’ve worked with businesses that rely on excellent customer experiences and I understand the value of professional tone, empathy, and fast turnaround. Whether I’m the first point of contact or managing escalated cases, my focus stays the same:
Solve the issue, support the customer, protect the brand.
I work well independently, communicate clearly, and care about the small things that make a big difference like spelling your customer’s name right, answering on time, and following up when others forget.
Let’s make your customer support system something your clients actually remember for the right reasons.
Steps for completing your project
After purchasing the project, send requirements so M Qais can start the project.
Delivery time starts when M Qais receives requirements from you.
M Qais works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation and Requirements Analysis
Schedule a detailed consultation to discuss project scope and requirements. Collect information on target audience, support goals, and preferred tools. Establish clear success metrics and expectations for the support services.
Strategy Development and Planning
Develop a strategic plan that outlines the approach for chat, inbound, and outbound support. Define procedures for handling common inquiries, escalation protocols, and communication standards.