You will get Expert SaaS Customer Support For Property Management and Rental Software
Top Rated
Top Rated
Project details
I provide customer support, onboarding, and customer success services for SaaS and PropTech companies in the property management, vacation rental, short-term rental, and long-term rental industries.
With 6+ years of experience in customer-facing roles and a strong background in property management operations, I help SaaS platforms retain users, reduce churn, and boost customer satisfaction.
I offer ticket handling, email support, live chat support, onboarding walkthroughs, knowledge base creation, and CRM management. I’m skilled in Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Trello, and Salesforce.
What You’ll Get:
Faster response times & higher CSAT
Smooth onboarding to improve adoption & engagement
Knowledge base & self-service content to reduce tickets
Actionable feedback reports to improve your SaaS platform
Let’s ensure your users succeed with your property management or rental software and turn them into loyal advocates for your business.
With 6+ years of experience in customer-facing roles and a strong background in property management operations, I help SaaS platforms retain users, reduce churn, and boost customer satisfaction.
I offer ticket handling, email support, live chat support, onboarding walkthroughs, knowledge base creation, and CRM management. I’m skilled in Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Trello, and Salesforce.
What You’ll Get:
Faster response times & higher CSAT
Smooth onboarding to improve adoption & engagement
Knowledge base & self-service content to reduce tickets
Actionable feedback reports to improve your SaaS platform
Let’s ensure your users succeed with your property management or rental software and turn them into loyal advocates for your business.
Purpose
BusinessIndustry
Architecture & Interior Design, Ecommerce, Real Estate, Software, Telecommunications, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$450
|
Advanced
$950
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 20 | 60 | 120 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10Frequently asked questions
12 reviews
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This project doesn't have any reviews.
RS
Radley S.
May 4, 2025
Airbnb Co-Host
All work was completed above and beyond expectations. Will not find better.
GM
Gladius M.
Dec 14, 2023
Lead Generation (Phone/Email) - Music Business
Excellent freelancer! Hired her to do lead-gen & cold calls for these last few months. Professional, pleasant, easy to work with. I highly reccommend Victoria!
HK
Haroon K.
Sep 30, 2023
Personalized 1st line writer to send 50 highly personalised emails a day
Worked with Victoria for several months, never experienced anything bad or off. The work was always good and delivered on time
MY
Mustafa Y.
Sep 20, 2023
First line writer
AA
Axel A.
Jun 13, 2023
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About Victoria Chinyere
Airbnb Virtual Assistant and Co Host | Short Term Rentals Operations
100%
Job Success
Abuja, Nigeria - 3:36 pm local time
Airbnb Customer Support | Guest Experience Specialist | STR & SaaS (PMS, Channel Manager)
Many Airbnb hosts and property managers struggle with delayed responses, poor guest communication, and inconsistent support, which leads to bad reviews and lost bookings.
From guest messaging to inbox management and support tools, I ensure every interaction reflects your brand and drives better results.
Hi, I’m Victoria, a Top-Rated remote worker with a 100% Job Success Score and 6+ years of experience in short-term rental operations, property management, and customer support.
What makes me different from a typical support agent is that I’ve actually managed short-term rentals myself. I understand the daily challenges hosts and property managers face when using STR software, which allows me to support your users more effectively and improve their experience with your platform.
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WHO I HELP
I support:
✔ Airbnb hosts & short-term rental businesses
✔ Property management companies
✔ SaaS/PropTech companies (PMS, channel managers, booking tools)
HOW I HELP PROPERTY TECH AND STR COMPANIES
Property Management Software Support
• Email, chat, and phone support
• Customer onboarding and product guidance
• Troubleshooting booking and calendar issues
• Supporting hosts with integrations and listing management
• Customer success and retention support
STR Operations Support
• Airbnb, VRBO, and Booking. com management
• Guest communication and support
• Calendar and booking coordination
• Listing optimization
• Cleaner and vendor coordination
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# Property Tech & Tools I Work With
PMS / Channel Managers
Airbnb
VRBO
Booking. com
Streamline
Guesty
Hospitable
Cloudbeds
Hostify
Hostfully
Customer Support Platforms
Zendesk
Intercom
HelpScout
HubSpot
Operations & Productivity
PriceLabs
RankBreeze
Trello
Asana
Notion
Slack
Google Workspace
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# Proven Results
✔ Resolved 2,000+ customer support tickets
✔ Maintained 98% customer satisfaction score
✔ Improved guest response time by 40%
✔ Helped hosts maintain consistent 5-star reviews
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# What Clients Say
⭐ “Victoria has been a game changer for our short-term rental business. She is prompt, reliable, and executes tasks without supervision.”
⭐ “Her STR knowledge allowed her to hit the ground running and improve day-to-day operations for our management company.”
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# WHY CLIENTS CHOOSE ME
✔ I understand both STR operations and the software behind it
✔ Strong background in customer success & client experience
✔ I communicate clearly with hosts, property managers, and teams
✔ I help reduce support tickets while improving customer experience
✔ I’m proactive, reliable, and fully remote-ready
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If you’re looking for someone who understands both guest experience and customer support systems, someone who can support your property management software users, guide hosts through your platform, and improve customer success, I’d love to help.
📩 Send me a message or click “Invite to Job.”
Let’s discuss how I can help your team deliver a better experience for your customers.
Steps for completing your project
After purchasing the project, send requirements so Victoria Chinyere can start the project.
Delivery time starts when Victoria Chinyere receives requirements from you.
Victoria Chinyere works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Alignment
Collect access to tools (CRM, helpdesk, email/chat). Review brand guidelines, tone of voice, and support process. Understand your product features and customer journey.
Setup & Organization
Configure CRM/ticketing system for efficiency. Prepare canned responses and quick-reply templates. Organize FAQs, help docs, and escalation flow.