You will get expert Shopify customer support for live chat and email ticket management
Project details
Unanswered customer messages, delayed refunds, and unresolved order issues cost you repeat customers every single day. Most store owners know this but simply do not have the time to handle it properly. That is exactly where I come in.
With five years of real Shopify experience I have handled customer support for brands processing 250 plus orders daily. I respond to customer queries professionally, resolve order issues quickly, manage returns and refunds properly, and make sure no message goes unanswered. I have worked with Zendesk, Freshdesk, Gorgias and Gmail so I can fit into your existing support setup.
Every customer interaction I handle reflects your brand. I keep responses friendly, professional and on point so your customers feel heard and keep coming back.
Check my portfolio for real work samples before we begin.
With five years of real Shopify experience I have handled customer support for brands processing 250 plus orders daily. I respond to customer queries professionally, resolve order issues quickly, manage returns and refunds properly, and make sure no message goes unanswered. I have worked with Zendesk, Freshdesk, Gorgias and Gmail so I can fit into your existing support setup.
Every customer interaction I handle reflects your brand. I keep responses friendly, professional and on point so your customers feel heard and keep coming back.
Check my portfolio for real work samples before we begin.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Ecommerce, Fashion & Apparel, Legal, Lifestyle, Photography, Retail & Wholesale, Sports & Fitness, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$45
|
Advanced
$105
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Hours of Work | 5 | 15 | 35 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $25
Additional Hour of Work
+$5
Scriptwriting
+$5
Summary Report
+$5
Social Media Replies
+$5
Live Chat Support
+$5Frequently asked questions
About Muhammad
Shopify Store Manager | Listings, Fulfillment, Customer Support
Shujaabad, Pakistan - 8:53 am local time
5+ Years of Shopify Experience | 50+ Shopify Stores Supported | 40+ Hours Available Per Week
New to Upwork, but not new to Shopify. For the past five years I have been managing Shopify stores end to end for real brands under real pressure. The kind of daily work that keeps a store running while the owner focuses on growth.
I have worked with startups launching their first products and high volume stores processing 250 plus orders every single day. Every business works differently so I adapt to your workflow instead of expecting you to adapt to mine.
Successful Shopify stores are not built through marketing alone. They are built through accurate product data, organized inventory, smooth order processing, and professional customer support working together every single day. That is exactly what I do.
My Professional Brand Experience
Before coming to Upwork I worked with real Shopify brands professionally.
At Amuse Club, a Shopify Plus store, I ran everything solo for 3+ years. Managed 500+ SKUs from sourcing through fulfillment, keeping order accuracy at 99%.
At Raised by Society I coordinated third party warehouses across Dayone, TRL, and LVK. Got chargeback response time down to under 2 days and ran weekly DMCA takedowns to keep the brand protected.
At Mary Melbourne I handled 250+ orders every single day, keeping on time fulfillment at 100%. This is where I learned speed, accuracy, and how to catch problems before they become expensive.
This is real brand experience, and my portfolio has the screenshots to prove it.
Here's how I can help
Shopify Plus & Store Management
Theme customization, homepage design, app installation, daily store operations, collection organization, store navigation and general Shopify store maintenance.
Product Listing & Catalog Management
SEO optimized product descriptions, bulk product uploads, CSV import and export, product data editing, image editing via Canva and Adobe Express, variants, collections and tags.
3PL & Order Management
Third party warehouse coordination, order processing, inventory syncing, shipment tracking and fulfillment monitoring.
Chargeback & DMCA Management
Chargeback response handling and weekly DMCA takedown management to keep your brand protected.
Shopify Store Optimization
Speed optimization, mobile experience, store navigation, trust badges and conversion improvements.
Shopify Customer Support
Professional email and live chat support, returns and refund management via Gmail, Zendesk, Freshdesk and Gorgias.
What Makes Me Different
Clients don't hire me because I know Shopify. They hire me because they know the work will be done properly. I am organized, dependable, detail focused, and easy to work with.
I don't just complete tasks, I become the person you trust with your store so you never have to worry about what is happening behind the scenes. If you want someone who becomes a real part of your business and not just another freelancer, I would love to discuss how I can help.
Available 40+ hours per week. Message me your store URL and I'll send back a free 10 minute audit within 24 hours, no strings attached.
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Support Review & Setup
I will review your store policies, common issues and customer support requirements.
Customer Support Handling
I will handle customer queries, order issues, returns and refunds professionally and on time.