You will get Expert Support Specialist: Inbound & Outbound Call
Project details
Hi, I'm Roszyl. I’m a fluent English speaker with 16 years of experience in inbound, outbound, and email support. This includes a decade in diverse call center roles and my most recent 6 years as a Customer and Technical Support Specialist at Dexcom.
I provide professional customer and technical support, with hands-on experience handling 20-30 inbound and outbound calls plus emails daily. My services are backed by reliable tools and proven skills to ensure smooth, high-quality interactions for your team and customers.
SERVICE SCOPE
• Inbound support: Addressing queries, troubleshooting issues, and resolving concerns
• Outbound support: Following up with customers, conducting surveys, or coordinating updates
• Email support: Drafting clear, accurate responses and documenting interactions
• Reporting: Providing organized summaries of work completed (daily/weekly as needed)
WHAT I BRING TO YOUR PROJECT
• C1+ Advanced English communication skills for clear client interactions
• 35 WPM typing speed with 100% accuracy for error-free documentation
• High-performance laptop (AMD Ryzen 5, 8GB RAM, 1TB storage) + 100Mbps fiber internet for uninterrupted service
I provide professional customer and technical support, with hands-on experience handling 20-30 inbound and outbound calls plus emails daily. My services are backed by reliable tools and proven skills to ensure smooth, high-quality interactions for your team and customers.
SERVICE SCOPE
• Inbound support: Addressing queries, troubleshooting issues, and resolving concerns
• Outbound support: Following up with customers, conducting surveys, or coordinating updates
• Email support: Drafting clear, accurate responses and documenting interactions
• Reporting: Providing organized summaries of work completed (daily/weekly as needed)
WHAT I BRING TO YOUR PROJECT
• C1+ Advanced English communication skills for clear client interactions
• 35 WPM typing speed with 100% accuracy for error-free documentation
• High-performance laptop (AMD Ryzen 5, 8GB RAM, 1TB storage) + 100Mbps fiber internet for uninterrupted service
Industry
Business Services & Consulting, Ecommerce, Logistics & Supply Chain Management, Medical & Pharmaceutical, Real EstateLanguage
EnglishWhat's included $40
These options are included with the project scope.
$40
- Delivery Time 1 day
- Number of Outbound Calls 30
- Number of Email Sends 40
- Summary Report
About Roszyl
Customer/Technical Support Specialist | Digital Content Creator
Manila, Philippines - 10:10 am local time
Welcome to my creative and professional solutions hub! As a multi-disciplinary specialist with expertise spanning healthcare administration, technical support, digital design, and e-commerce, I'm deeply immersed in delivering comprehensive results across diverse fields. With 16 years of industry experience and a wide-ranging skill set, I guarantee exceptional work tailored precisely to your unique needs. Client satisfaction isn't just a target; it's my driving force!
Ready to elevate your projects? Click the "INTERVIEW" button, and let's collaborate on achieving outstanding results together!
Core Skills:
✔ Salesforce CRM
✔ Oracle CRM
✔ Notion
✔ Google Workspace
✔ Advanced Microsoft Excel
✔ Adobe Photoshop
✔ Affinity Designer/Photo
✔ Canva
✔ CapCut
Areas of Expertise:
✔ Medical Administration & HIPAA Compliance
✔ Medical Billing & Insurance Verification
✔ Complex Client Escalations
✔ Tier 2/3 Technical Support
✔ Customer Success Management
✔ KDP Book Covers & E-book Design
✔ POD Product Mockups
✔ SEO Optimization for Digital Products
✔ E-Commerce Platform Management
✔ AI-Driven Social Media Marketing
Communication Channels:
✔ Microsoft Teams
✔ Zoom
✔ Google Meet
✔ And other platforms as needed
Let's transform your vision into tangible success! Don't hesitate to contact me—I'm enthusiastic about bringing your initiatives to fruition. 🚀
Steps for completing your project
After purchasing the project, send requirements so Roszyl can start the project.
Delivery time starts when Roszyl receives requirements from you.
Roszyl works on your project following the steps below.
Revisions may occur after the delivery date.
Client Purchases & Shares Requirements
Client buys the project and sends all necessary details (support scope, tools access, guidelines, shift hours).
2. Onboarding & Setup
I’ll review materials, complete any required training, and confirm system connectivity to ensure a smooth start.