You will get expert technical and customer support to improve user satisfaction
Project details
I offer professional customer and technical support services at a flat rate of $10 per hour. With experience at global companies like Uber Eats and technical brands like Ottocast, I am equipped to handle everything from simple order inquiries to complex hardware troubleshooting.
My services include:
Multi-channel Resolution: Handling tickets via Zendesk, Salesforce, or Intercom.
Technical Troubleshooting: Diagnosing hardware connectivity and software bugs.
Logistics Management: Managing refunds, delivery tracking, and merchant disputes.
Brand Voice: Maintaining a professional and empathetic tone to ensure high CSAT scores."
Project Steps
Requirement Gathering: You provide access to your CRM and internal SOPs.
Product Deep-Dive: I review your product features and common technical issues.
Live Support Execution: I manage your support queue for the agreed-upon hours.
Summary Report: I provide a weekly report of resolved issues and customer feedback.
My services include:
Multi-channel Resolution: Handling tickets via Zendesk, Salesforce, or Intercom.
Technical Troubleshooting: Diagnosing hardware connectivity and software bugs.
Logistics Management: Managing refunds, delivery tracking, and merchant disputes.
Brand Voice: Maintaining a professional and empathetic tone to ensure high CSAT scores."
Project Steps
Requirement Gathering: You provide access to your CRM and internal SOPs.
Product Deep-Dive: I review your product features and common technical issues.
Live Support Execution: I manage your support queue for the agreed-upon hours.
Summary Report: I provide a weekly report of resolved issues and customer feedback.
Purpose
BusinessIndustry
Ecommerce, Hardware & Electronics, Logistics & Supply Chain Management, Media & Entertainment, Software, Telecommunications, Transportation & AutomotiveLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$10
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Hours of Work | 4 | 8 | 39 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
About Shahwaiz
Customer Support Specialist | Technical & General Support (2+ Years)
Lahore City, Pakistan - 11:24 am local time
With over 2 years of experience in high-volume support environments, I specialize in providing empathetic, efficient, and accurate solutions for both technical and non-technical queries. My background spans logistics and fintech with Uber Eats to hardware and software troubleshooting with Ottocast.
I thrive on turning frustrated users into brand advocates by simplifying technical jargon and resolving issues on the first contact.
Core Skills & Expertise
1. Technical Troubleshooting: Expertise in car electronics, wireless adapters (Ottocast), app-to-hardware connectivity, and firmware updates.
2. General Support: Managing order logistics, billing disputes, and account security for large-scale platforms like Uber Eats.
3. Multi-Channel Communication: Proficient in Live Chat, Email (Zendesk/Freshdesk), and Phone support.
4. Process Optimization: Skilled at identifying recurring bugs and documentation gaps to improve the overall customer journey.
Professional Highlights
1. Ottocast: Provided specialized technical support for wireless CarPlay/Android Auto adapters. Successfully guided users through complex installations and Bluetooth/Wi-Fi configuration issues.
2. Uber Eats: Managed fast-paced inquiries regarding delivery logistics, payment processing, and merchant-side troubleshooting, consistently maintaining high CSAT (Customer Satisfaction) scores.
3. Education: Completed Intermediate studies, providing a solid foundation in professional communication and logical problem-solving.
Why Hire Me?
I don’t just close tickets; I solve problems. Whether it’s a non-technical user struggling with a login or a tech-savvy customer facing a firmware bug, I adapt my tone and approach to meet their specific needs.
Let’s discuss how I can help streamline your support operations and keep your customers happy.
Steps for completing your project
After purchasing the project, send requirements so Shahwaiz can start the project.
Delivery time starts when Shahwaiz receives requirements from you.
Shahwaiz works on your project following the steps below.
Revisions may occur after the delivery date.
You provide access to your CRM and internal SOPs.