You will get Expert Virtual Assistance for Administrative and Customer Support Tasks
Project details
Are you overwhelmed by administrative tasks and in need of a reliable, organized, detail-oriented Virtual Assistant to keep your business running smoothly?
I support executives, founders, busy professionals, and online businesses in managing their day-to-day operations, email communication, scheduling, and task coordination.
Whether you are a startup, e-commerce brand, real estate professional or entrepreneur, I specialize in handling Administrative tasks so you can stay focused on growth, strategy, and your core business.
My Virtual Assistant Services:
• Calendar Scheduling
• Inbox Management
• Appointment Setting
• Data Entry
• Online Research
• Meeting Minutes
• Travel Booking
• Document Formatting
• File Organization
• Expense Tracking
• Spreadsheet Management
• CRM Updates
• Lead Generation
• Client Follow-Up
Have a task in mind? Let’s chat! I am adaptable and ready to support your unique needs.
Hire me today to get started.
I support executives, founders, busy professionals, and online businesses in managing their day-to-day operations, email communication, scheduling, and task coordination.
Whether you are a startup, e-commerce brand, real estate professional or entrepreneur, I specialize in handling Administrative tasks so you can stay focused on growth, strategy, and your core business.
My Virtual Assistant Services:
• Calendar Scheduling
• Inbox Management
• Appointment Setting
• Data Entry
• Online Research
• Meeting Minutes
• Travel Booking
• Document Formatting
• File Organization
• Expense Tracking
• Spreadsheet Management
• CRM Updates
• Lead Generation
• Client Follow-Up
Have a task in mind? Let’s chat! I am adaptable and ready to support your unique needs.
Hire me today to get started.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Education, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Nonprofit, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$25
|
Advanced
$30
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Revisions | 1 | 1 | 1 |
Number of Hours of Work | 1 | 1 | 1 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
2 reviews
(2)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
TS
Toma S.
Aug 22, 2025
Reporters/Editors Needed for Weekly News Summary Reports - West Africa
PE
Pierre E.
May 14, 2025
STR Property Finder
About Favour
Customer Success & Support | Onboarding, Retention & Client Experience
Benin City, Nigeria - 9:07 am local time
I take ownership of the customer’s post-sales experience.
My focus is to reduce churn, improve product adoption and ensure customers achieve real results with your product.
I proactively manage client relationships, identify at-risk accounts early and resolve issues before they escalate. I also work closely with internal teams (sales, product and support) to ensure a seamless customer journey and consistent communication across all touchpoints.
Customer Success & Account Management
• End-to-end client lifecycle management (onboarding → retention → renewal)
• SaaS onboarding (30/60/90-day success plans)
• Client relationship building and proactive check-ins
• Churn prevention and account health monitoring
• Upsell and cross-sell opportunity identification
Onboarding & Customer Experience
• Guide new clients through product setup via calls and walkthroughs
• Simplify complex processes into clear user steps
• Improve product adoption and activation rates
• Ensure smooth first-time user experience
• Create onboarding documentation and success workflows
Reporting, CRM & Performance Tracking
• Maintain accurate CRM records (HubSpot, Salesforce, Zendesk)
• Build dashboards, reports and QBR (Quarterly Business Reviews)
• Track customer engagement, satisfaction and retention metrics
• Translate data into actionable customer success strategies
• Organize SOPs, workflows and client documentation
Customer Support & Communication
• Handle client communication via email, chat, Slack and Zoom
• Resolve issues with clarity, professionalism and urgency
• Manage multiple accounts while maintaining high response quality
• Deliver calm, consistent, brand-aligned customer experience
• Escalate issues strategically when necessary
Tools & Platforms
HubSpot | Salesforce | Zendesk | Intercom | HelpScout | GainSight | ChurnZero | Slack | Zoom | Microsoft Office | Google Workspace | Zendesk | Freshdesk | WooCommerce | WordPress
Results You Can Expect Working With Me
• Improved customer retention and reduced churn risk
• Faster and smoother onboarding experience for new clients
• Clear reporting and visibility into account performance
• Stronger client relationships and higher satisfaction scores
• A reliable Customer Success partner, not just a support agent
Need someone who can onboard customers, reduce churn, increase retention and provide exceptional customer support? You're in the right place.
Let's schedule a 15-minute discovery call to discuss your customers, your goals and how I can help your business grow through Customer Success.
Steps for completing your project
After purchasing the project, send requirements so Favour can start the project.
Delivery time starts when Favour receives requirements from you.
Favour works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery Call
A quick call to learn more about what you need and how I can best support you.