You will get expert Zendesk Health Diagnostics
Project details
Zendesk Health Diagnostics includes the complex review of your Zendesk products (Support, Chat, Talk, Guide, Insights / Explore) and customer support workflows (using a sample of tickets / chats / calls). The result includes a list of issues/questions and a detailed roadmap of related Zendesk optimizations.
Project Type
Ecommerce Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$300
|
Standard
$500
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Revisions | 0 | 0 | 0 |
109 reviews
(106)
(2)
(1)
(0)
(0)
KC
Katerina C.
Jul 6, 2021
Very satisfied with the deliverables and communication. Would definitely recommend Andrei for Zendesk set up and optimization projects!
JR
James R.
May 6, 2026
Zendesk / Customer Service Expert Needed for Rapidly Growing Business
MT
Martin T.
Mar 4, 2026
Zendesk Expert for Multi-Channel Support Installation
Andrei is an outstanding Zendesk specialist who expertly handled our multi-channel support installation. His depth of knowledge and attention to the technical setup were impressive. A reliable and professional freelancer - I would not hesitate to work with Andrei again.
MA
Michael A.
Feb 22, 2026
60 minute consultation
Very knowledgeable and experienced in Zendesk. He was extremely helpful and provided clear, valuable guidance during our consultation
JJ
Johan J.
Dec 5, 2024
Zendesk Audit and Improvement project
CM
Caleb M.
Nov 12, 2024
Zendesk Developer
About Andrei
Zendesk & AI Dev Expert
100%
Job Success
Batumi, Georgia - 5:13 pm local time
Andrei is here. I am a Top Rated Zendesk Expert. Recognized The Wise One by Zendesk (Community Day 2021) 🧙♂️
⚠️⚠️⚠️ I take on limited new projects atm. I recommend our automated Zendesk Health Check service (visit - pythia.cc/products/health). Save $1000s and get the best setup ever.
🏆 My most remarkable Zendesk implementation is the long-term project with the largest POD startup (300+ agents). I helped to migrate from Intercom to Zendesk, then optimized and configured the multi-tenant Zendesk instance.
ZENDESK
The typical use cases ("pains"), where I can help, are:
🤔 Understand if you are using Zendesk at maximal scale (Zendesk Health Diagnostics)
🤔 Setting up your "fresh" Zendesk account using best practices in customer service
🤔 Optimize your current workflows to prevent losing tickets and responding too late
🤔 Clean and reboot your old heavy Zendesk account to get the rocket-star support platform
🤔 Explore and compare how your agents perform using custom Zendesk reporting
My Zendesk expertise covers:
✅ Support system migration (from Gmail, Outlook or any ticketing / CRM system)
✅ Channels setup (Zendesk Support, Chat, Talk, Guide, Text, custom integrations)
✅ Ticketing workflow setup and optimization (Forms, Channels, Macros)
✅ Business processes automation setup and scaling (SLAs, Triggers, Automations)
✅ Help center (aka Zendesk Guide) setup & branding
✅ Basic and advanced reporting and agents KPI system creation (in Zendesk Insights)
✅ Developing of the custom Zendesk apps (with yours or my developers)
What makes me outstanding:
👑 Scientific background – I have structured thinking and data analytics skills.
👑 Consulting background – I use efficient and proven methodologies in my work.
👑 Multi-domain experience – I have rich practical knowledge in many business domains.
I use my own special step-by-step structured approach and templates (using Google Docs) for Zendesk implementation based on next methodologies:
📗 CJM (Customer Journey Mapping) – great customer experience analytics and management methodology allowing your support system to be really customer-centric. I use it by implementing workflows via ticket fields and forms in Zendesk.
📗 KCS (Knowledge Centered Service) – mature and advanced support and service management methodology (supported in Zendesk via official Knowledge Capture app). I use it for creating knowledgebases for efficient customer self-service.
📗 NPS (Net Promoter Score) – well-known customer loyalty analytics and management methodology (is present in Zendesk as NPS Surveys). I use it for analyzing customer feedback and defining the most critical drivers in general and support-related customer experience.
☝ I guarantee you a free exploration call to discuss your business needs before you decide to hire me. Happy Support!
Steps for completing your project
After purchasing the project, send requirements so Andrei can start the project.
Delivery time starts when Andrei receives requirements from you.
Andrei works on your project following the steps below.
Revisions may occur after the delivery date.
Make Diagnostics
You provide me the admin credentials for Zendesk access to run the Diagnostics.
Diagnostics results discussion
We discuss the Diagnostics results and fix quick issues immediatelyl.