You will get fantastic support for your Ecommerce Store

Name: You will get fantastic support for your Ecommerce Store
Availability: InStock

Ma Cecilia L. Ma Cecilia L.

4.8

Ma Cecilia L. Ma Cecilia L.

4.8

Project details

I can manage your E-commerce store with minimal supervision, from order processing, fulfillment, to customer support. I can manage a team or work with a team. If you are looking for someone with an enthusiastic attitude and is a natural savvy on e-commerce stuff, let's connect and talk more about your business.

Project Type

Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support

What's included

Service Tiers	Starter $60	Standard $100	Advanced $140
Delivery Time	3 days	5 days	7 days
Number of Revisions	0	0	0

4.8

22 reviews

91% Complete

(20)

5% Complete

(1)

5% Complete

(1)

1% Complete

(0)

1% Complete

(0)

Small Online Business Customer Services Support.

Data Entry

Personal Assistant Amazing work, so efficient, great manners, just a great lady. Would hire again.

Trial run Ses is amazing, so professional and polite. She completed the trial run with 100% success and 5/5. I'm going to hire her now.

About Ma Cecilia

View profile

Airbnb (STR) Support | Ecom & POD Manager | Customer Support Lead

100% Job Success

4.8 (22 reviews)

Bulacan, Philippines - 12:01 pm local time

I help businesses improve customer experience, streamline operations, and reduce workload.
With 14+ years in customer service and leadership experience, I don’t just support, I optimize.

I bring a combination of hands-on execution and leadership experience, including managing teams and coordinating across departments.

I’ve supported:

SaaS platforms (Airbnb/STR tools)
Short-term rental hosts
Shopify & Print-on-Demand brands
Full sublimation apparel companies (including team management)

This gives me a strong understanding of end-to-end operations, from customer inquiry to production to delivery.

💼 What I Bring to Your Business

✔️ Customer Experience Optimization
I improve workflows, reduce complaints, and enhance response efficiency.

✔️ Operations & Process Improvement
I identify bottlenecks and implement smoother systems across support and fulfillment.

✔️ Team Leadership & Coordination
Experienced in handling support teams, coordinating with designers, and aligning with production to ensure deadlines and quality are met.

🧩 Core Expertise

🔹 Customer Support & Escalations

Email, chat, and phone support
Complex dispute handling (Stripe/PayPal)
Escalation management

🔹 SaaS & STR (Airbnb)

Guest messaging & reservations
Listing optimization & review insights
CRM & ticketing systems

🔹 eCommerce & POD (Shopify)

Store management
Order fulfillment & backend operations
Returns, refunds & issue resolution

🔹 Sublimation Apparel Operations (Leadership Role)

Managed customer support team
Coordinated with design & production teams
Oversaw order flow, revisions, and escalations
Ensured timelines and quality standards

💡 Why Clients Hire Me

✔️ Leadership + execution (I don’t need micromanaging)
✔️ Strong decision-making in high-pressure situations
✔️ Clear communication across teams
✔️ Focus on efficiency, scalability, and customer satisfaction

✨ If you need someone who can manage support, lead teams, and improve operations, let’s connect.

Steps for completing your project

After purchasing the project, send requirements so Ma Cecilia can start the project.

Delivery time starts when Ma Cecilia receives requirements from you.

Ma Cecilia works on your project following the steps below.

Revisions may occur after the delivery date.

Step 1

I will get accessed to your store and platform needed for the task.

Step 2

I will review the task and ask questions applicable.