You will get Fantastic Virtual Administrative Service and Business Support
Project details
Hi, my name is Evan. I am an experienced Virtual Assistant and throughout my years of experience, I have gained valuable expertise in providing administrative support, managing calendars and appointments, handling email, conducting research and assisting with various other tasks.
HERE ARE THE SERVICES I OFFER;
Virtual / Administrative Support
Appointment Settings
Email / Calendar management
Social media management
Online Research
CustomerSupport
Data Entry
Diary management
File management
WHY ME?
Quick Turnaround
Affordable price
100% Customer Satisfaction
Quality and Accuracy
Please click on the continue button to order my service. Looking forward to working with you,😊Thank you.
HERE ARE THE SERVICES I OFFER;
Virtual / Administrative Support
Appointment Settings
Email / Calendar management
Social media management
Online Research
CustomerSupport
Data Entry
Diary management
File management
WHY ME?
Quick Turnaround
Affordable price
100% Customer Satisfaction
Quality and Accuracy
Please click on the continue button to order my service. Looking forward to working with you,😊Thank you.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 3 days | 8 days | 10 days |
Number of Revisions | 1 | 2 | 2 |
Number of Hours of Work | 10 | 20 | 30 |
Basic Photo Editing | - | - | |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | ||
Travel Planning | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10About Onyinye Evan
E-commerce Customer Support | Shopify, Gorgias, Zendesk, Email & Chat
Lagos, Nigeria - 4:32 am local time
I’m an E-commerce Customer Support Specialist with 5 years of experience providing email support, online chat support, and order tracking for businesses using Shopify and other ecommerce platforms. I specialize in handling high volume support while maintaining excellent customer satisfaction through clear email communication, strong product knowledge, and professional communication etiquette.
How I help businesses grow:
I provide reliable email support, online chat support, and order tracking that consistently improves customer satisfaction and brand trust. By streamlining customer service workflows and maintaining clear email communication, I help businesses reduce response delays by up to 60%, improve fast-response times, and retain more loyal customers.
Through proactive customer support, effective complaint management, and strong product knowledge, I help brands lower refund requests, resolve issues faster, and create smoother post purchase experiences. Clients I’ve supported have seen higher CSAT scores 90%, improved repeat purchases, and more efficient ecommerce support operations across Shopify stores.
My work focuses on delivering fast, empathetic, and accurate support ensuring customers feel heard, valued, and confident in your brand, while business owners gain predictable growth and operational efficiency.
Key Skills:
📌E-commerce Customer Support & Customer Service
Hands-on experience providing email support, online chat support, and social customer service, with a strong focus on fast response times, clear email communication, and high customer satisfaction.
📌Shopify Store Support & Order Management
Skilled in supporting Shopify stores with order tracking, refunds, exchanges, fulfillment coordination, dispute handling, and post-purchase customer experience.
📌Helpdesk Systems & Ticket Management
Proficient in managing high-volume support tickets using Zendesk, Gorgias, and Freshdesk, ensuring proper documentation, escalation handling, and SLA compliance.
📌Complaint Management & Refund Processing
Experienced in resolving customer complaints and handling refund processing through Stripe and PayPal, while protecting brand reputation and minimizing chargebacks.
📌Customer Experience, Retention & Loyalty
Focused on improving customer satisfaction, reducing response delays, increasing retention, and building long-term customer relationships through empathetic, solution-focused support.
📌Administrative Support & Virtual Assistance
Strong in inbox management, scheduling, calendar planning, data entry, CRM updates, and documentation, supporting daily business operations efficiently.
📌Social Media & Multichannel Customer Support
Experienced in managing social media DMs, comments, and customer inquiries, maintaining consistent brand voice and professional communication across platforms.
Here are the tools I work with:
Shopify | Zendesk | Gorgias | Freshdesk | Slack | Salesforce | Gmail | Google Workspace | Microsoft office | Zoom | WhatsApp | Asana | Trello | Monday | and more. I learn tools quickly and adapt to your workflows with ease.
Why clients choose me?
I’m detail-oriented, reliable, and proactive. I don’t just answer tickets, I protect your brand reputation, improve customer satisfaction, and ensure every customer feels heard and supported. I bring structure, clarity, and consistency to customer operations so business owners can focus on growth.
📩 Need dependable customer support you can trust?
Send me a message, click Invite to Job or just HIRE ME! I respond promptly and I’m happy to jump on a quick call to discuss your business needs.
Steps for completing your project
After purchasing the project, send requirements so Onyinye Evan can start the project.
Delivery time starts when Onyinye Evan receives requirements from you.
Onyinye Evan works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1
The task + deadline and login details if needed.