You will get Fast and friendly communication with customers
Project details
Customer Support for US Shopify Skincare Brand
Handled 100+ daily messages via Gorgias, helped reduce refund requests by 25%, increased customer satisfaction to 4.9/5.
Live Chat Agent – SaaS Startup (US-based)
Provided real-time support using Intercom, solved technical issues, and trained new agents.
Social Media DM Support – Boutique Fashion Brand (US)
Managed Instagram and Facebook DMs, upsold products through chat, responded within 10 minutes on average.
Handled 100+ daily messages via Gorgias, helped reduce refund requests by 25%, increased customer satisfaction to 4.9/5.
Live Chat Agent – SaaS Startup (US-based)
Provided real-time support using Intercom, solved technical issues, and trained new agents.
Social Media DM Support – Boutique Fashion Brand (US)
Managed Instagram and Facebook DMs, upsold products through chat, responded within 10 minutes on average.
Purpose
PersonalIndustry
Agriculture, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Education, Events Planning, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Photography, Software, Telecommunications, Travel & Tourism, Video Services, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$6
|
Standard
$8
|
Advanced
$10
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 1 | 1 |
Scriptwriting | - | ||
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$2
Scriptwriting
(+ 1 Day)
+$6
Summary Report
(+ 1 Day)
+$10About An
Freelancer 8+ yrs Experience in Customer Service
Hanoi, Vietnam - 1:27 am local time
I specialize in designing client care systems that improve retention, increase upselling opportunities, and create loyal customers who come back again and again.
Whether you need staff training, after-sales support strategies, or personalized client scripts, I can build a solution tailored to your salon’s unique needs.
🌍 Serving clients in the US, UAE, and beyond.
Let’s connect and take your customer experience to the next level.
Steps for completing your project
After purchasing the project, send requirements so An can start the project.
Delivery time starts when An receives requirements from you.
An works on your project following the steps below.
Revisions may occur after the delivery date.
You complete the project following the steps that you add here.
Check off steps in the project workroom to keep your client up-to-date on the progress.