You will get fast, high-quality support that keeps your users loyal
Project details
You will get world class customer support for your users that protects your revenue, reputation, and retention. I bring 3+ years’ experience handling 1,000+ users across SaaS, e-commerce, and startups. I’ve slashed response times, cleared ticket backlogs, and boosted CSAT.
With me, expect nothing less than professional, human, customer-obsessed support and customers who stay, spend, and spread the word about your brand.
With me, expect nothing less than professional, human, customer-obsessed support and customers who stay, spend, and spread the word about your brand.
Project Type
Ecommerce Management, Customer SupportWhat's included
| Service Tiers |
Starter
$50
|
Standard
$200
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 2 days | 7 days | 30 days |
Number of Revisions | 1 | 1 | 2 |
Frequently asked questions
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CS
Courtney S.
Jan 21, 2025
Virtual Assistant w/ ClickUp Skills
About Ojua
Customer Support Specialist for SaaS & E-Commerce | Email & Live Chat
Enugu, Nigeria - 10:16 pm local time
Hi, I’m Daniella, a Customer Support Specialist with 3 years of turning frustrated users into loyal advocates, who stay longer, spend more, and tell others about you.
Unlike generic support reps who “answer tickets,” I protect revenue, retention, and reputation.
And as you’ll see from my past work and reviews, I’ve done it consistently across high-growth teams.
💥 WHAT I ACTUALLY ACHIEVE (Not Just What I Do)
Here’s what you can expect when I join your team:
- Your response times drop. (I keep FRT under minutes, not hours.)
- Your CSAT rises. (90%+ and consistent.)
- Users stop ghosting your brand. (Because issues get solved fast and well.)
- Your ticket queue becomes sane. (I clear backlogs without sacrificing quality.)
- Your product gets better. (I flag trends early and translate user pain into actionable insights.)
- Your brand image strengthens. (Happy users don’t rant publicly; they brag.)
I don’t just solve problems.
I prevent churn before it ever happens.
📌 WHAT MAKES ME DIFFERENT
- I write like a real human. Every reply sounds natural, warm, and on-brand.
- I put myself in the user’s shoes, meeting them where they are, even if they don't know how to clear their cache.
- I learn your product deeply. So users get accurate solutions, not empty apologies.
- I stay calm under pressure. Even when the inbox looks like a disaster.
- I don’t wait till issues get fill-blown. I'm always the first to catch them.
- I’m as fast as I am accurate. Speed without sloppy work.
And above all:
I make every user feel like the only one in your inbox.
📈 WHAT YOUR SUPPORT WILL LOOK LIKE WITH ME ON BOARD (30–90 Days)
- Tickets resolved faster, with fewer follow-ups
- CSAT climbing
- Backlogs disappearing
- Fewer refunds, fewer complaints, fewer escalations
- Clear patterns detected before they blow up
- A knowledge base that actually guides
- Users who once raged now thanking you for caring
- A brand people trust, recommend, and return to
🎯 IF YOU’RE LOOKING FOR THIS, I’M YOUR PERSON: Someone who...
- handles email & live chat with empathy and precision
- makes users feel heard
- protects your reputation when things get messy
- moves metrics, not just answers questions
- cares as much about your users as you do
I’ll ensure your users feel valued, understood, and supported, EVERY SINGLE TIME.
I LOVE long-term relationships. If you'd like me to turn your support tickets into love letters from your users, click the "Invite to Job" or "Hire" button to send me a message.
I look forward to your offer!
Steps for completing your project
After purchasing the project, send requirements so Ojua can start the project.
Delivery time starts when Ojua receives requirements from you.
Ojua works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Setup
Review your product, FAQs, and brand tone guidelines Get access to your support tools and ticketing system
Alignment
Familiarize myself with your workflows, escalation process, and key policies Align with you on priorities (e.g. churn prevention, faster resolutions, user experience)