You will get Fast, professional customer support and email management for your store
Project details
I provide fast, professional, and reliable customer support for e-commerce stores. My project ensures every customer inquiry is handled politely, issues are resolved efficiently, and records are kept organised. With proven experience in Shopify, Zendesk, and email management, I help businesses maintain excellent customer satisfaction and build trust.
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$50
|
Advanced
$75
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 4 | 6 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Social Media Replies
(+ 1 Day)
+$20
Rush Delivery
+$15
Detailed Support Report
(+ 1 Day)
+$15About Sila
Operations & Customer Support Specialist
Dagenham, United Kingdom - 8:58 pm local time
I have experience supporting online businesses with:
• Customer support
• Email handling
• Order management
• Refunds & returns
• Shopify support
• Fulfillment coordination
• Spreadsheet management
• Admin support
• Task coordination
• Outreach follow-ups
I’ve worked with agencies and online brands in fast-paced remote environments where reliability, communication, and organization are essential.
I’m proactive, detail-oriented, and comfortable handling responsibilities independently while helping businesses reduce operational stress and improve customer experience.
Steps for completing your project
After purchasing the project, send requirements so Sila can start the project.
Delivery time starts when Sila receives requirements from you.
Sila works on your project following the steps below.
Revisions may occur after the delivery date.
Review customer inquiries
Check all pending emails, tickets, and messages to understand issues and prioritise responses.
Respond to customers
Draft and send professional, polite, and accurate replies to customer inquiries and requests.