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You will get fast, professional support resolving tickets and inquiries efficiently.
Project details
Providing excellent customer support goes beyond answering questions; it's about creating smooth, friendly, and well-documented customer experiences. My project is designed to help businesses like yours maintain clear, professional communication with customers while staying organized and efficient.
With tools such as Zoho Desk, Gmail, Outlook, and Google Workspace, I manage customer inquiries, organize responses, and document each issue in Google Sheets for easy tracking and analysis. This ensures that every concern is handled promptly and transparently.
What sets me apart is my structured workflow and personal touch. I log each inquiry, note the solution provided, and share regular progress updates so you always know how your support system is performing. Whether it's managing refunds, handling order inquiries, I make sure your customers feel heard and satisfied.
If you're looking for someone proactive, detail-oriented, and passionate about customer satisfaction, you've found the right person.
With tools such as Zoho Desk, Gmail, Outlook, and Google Workspace, I manage customer inquiries, organize responses, and document each issue in Google Sheets for easy tracking and analysis. This ensures that every concern is handled promptly and transparently.
What sets me apart is my structured workflow and personal touch. I log each inquiry, note the solution provided, and share regular progress updates so you always know how your support system is performing. Whether it's managing refunds, handling order inquiries, I make sure your customers feel heard and satisfied.
If you're looking for someone proactive, detail-oriented, and passionate about customer satisfaction, you've found the right person.
Data Entry Type
Document ConversionData Entry Tool
CRM Software, Google Docs, Google Sheets, Microsoft Excel, Microsoft Office, Microsoft WordWhat's included
| Service Tiers |
Starter
$30
|
Standard
$50
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Revisions | 1 | 2 | 4 |
Formatting & Clean Up | - | - | - |
Graph & Table Creation | - | - | - |
About Favour
Executive Assistant/ Virtual Assistant/Administrative Assistant
Port Harcourt, Nigeria - 8:48 am local time
You’re juggling back-to-back meetings, overflowing inboxes, and endless tasks. Deadlines are tight, and your to-do list keeps growing, but that’s where I step in.
I help professionals like you with calendar management, inbox/email management, scheduling meetings, organizing files, handling travel arrangements, and customer support, ensuring nothing slips through the cracks, even on your busiest days.
With reliable communication, proactive planning, and strong attention to detail, I keep your operations smooth, organized, and efficient.
✅ What I Can Help You With
📅 Calendar & Inbox Management: Organized calendars, scheduled meetings, and handled emails efficiently to reduce conflicts and save clients 40+ hours monthly.
💬 Customer Support: Managed email and Zoho Mail correspondence, responded promptly to inquiries, tracked recurring issues in Google Sheets, and maintained high client satisfaction.
✈️ Travel Coordination: Planned itineraries, booked flights and accommodations, managed travel logistics, and ensured cost-effective and smooth travel experiences.
📂 Data & File Management: Structured digital files, maintained records, and organized Google Drive for easy access and workflow optimization.
📝 Meeting Agendas & Follow-ups: Prepared meeting agendas, documented discussions, assigned tasks, and ensured timely follow-ups.
📋 CRM Management: Updated client records in Zoho CRM, tracked communications, and organized client data to improve workflows and relationships.
💼 My Services
Executive Assistant
Administrative Assistant
Personal Assistant
Customer Support / Email Support
🧠 Skilled In
Calendar & Inbox Management
Customer Support & Retention
Travel Planning & Coordination
Email & CRM Management (Zoho, HubSpot)
Attention to Detail & Organization
Strong Communication & Follow-up
Problem-solving & Workflow Optimization
🛠 Tools I’m Proficient In
Calendly, Google Workspace, Zoom, ClickUp, Trello, Monday.com, Zoho, Zoho Desk, HubSpot, Slack, Booking.com, Kayak, Google Sheets & Docs, Excel, Intercom, Microsoft Teams
I’m also a quick learner, always ready to master new tools to improve efficiency.
💼 Available For
✔️ Long-term or Short-term Contracts
✔️ Hourly or Fixed Projects
✔️ Flexible Time Zone Collaboration
📩 Let’s lighten your workload and help your business run smoothly.
Click “Invite to Job,” “Hire Me Now,” or send a direct message. I’m passionate about helping you thrive and looking forward to connecting! 🤝
Steps for completing your project
After purchasing the project, send requirements so Favour can start the project.
Delivery time starts when Favour receives requirements from you.
Favour works on your project following the steps below.
Revisions may occur after the delivery date.
Handle tickets, solve issues and document outcome in goggle sheet.