You will get French Customer Support Specialist
Project details
Bilingual Customer Support Specialist with 20+ years of experience in enterprise operations, onboarding, payment support, and technical troubleshooting. I provide professional customer service in English and French across email, chat, and CRM platforms.
I specialize in handling complex support environments, including escalations, payment issues, and system troubleshooting. I have worked closely with cross-functional teams such as engineering, fraud, and operations to resolve issues quickly and improve customer experience.
Experienced with Salesforce, Zendesk, Microsoft Dynamics, and other CRM tools, I bring strong skills in problem-solving, root cause analysis, and process improvement.
Clients value my reliability, clear communication, and ability to stay calm under pressure. I adapt quickly to new systems and focus on delivering efficient, high-quality support that improves customer satisfaction and operational performance.
I specialize in handling complex support environments, including escalations, payment issues, and system troubleshooting. I have worked closely with cross-functional teams such as engineering, fraud, and operations to resolve issues quickly and improve customer experience.
Experienced with Salesforce, Zendesk, Microsoft Dynamics, and other CRM tools, I bring strong skills in problem-solving, root cause analysis, and process improvement.
Clients value my reliability, clear communication, and ability to stay calm under pressure. I adapt quickly to new systems and focus on delivering efficient, high-quality support that improves customer satisfaction and operational performance.
Target Country
Worldwide, United StatesWhat's included
| Service Tiers |
Starter
$25
|
Standard
$75
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 2 days | 1 day | 1 day |
Number of Projects | 1 | 3 | 5 |
General Project Consulting | - | - | |
Define Project Goals | - | - | |
Define Deliverables & KPIs | - | - | |
Establish Schedule & Milestones | - | - | |
Risk Management | - | - | |
Resource Management | - | - | |
Budget Management | - | - | |
Project Reports | - | - | |
Project Diagrams Provided | - | - |
About Sebastien
Bilingual Omnichannel Support (English/French)
Baltimore, United States - 9:55 pm local time
With experience in customer service and troubleshooting, I can handle customer inquiries, resolve issues efficiently, and create a positive experience that keeps customers coming back.
Here’s what I can do for you:
Respond to customer emails and live chat messages
Provide bilingual support (English/French)
Troubleshoot common issues and guide customers step-by-step
Handle order questions, refunds, and general inquiries
Maintain a professional and empathetic tone with every interaction
I understand how important fast response times and clear communication are, and I make it a priority to represent your brand professionally.
I am reliable, detail-oriented, and quick to learn new systems and tools.
If you’re looking for someone who can support your customers and make your workload easier, I’m ready to help.
Steps for completing your project
After purchasing the project, send requirements so Sebastien can start the project.
Delivery time starts when Sebastien receives requirements from you.
Sebastien works on your project following the steps below.
Revisions may occur after the delivery date.
Review client systems, tools, and support requirements
Review client tools, systems, and support documentation to understand workflows, communication guidelines, and escalation processes before handling customer inquiries or technical troubleshooting.