You will get customer support for Freshdesk Zendesk & CRM & Ticketing System Management
Top Rated
Top Rated
Project details
If your customer support feels slow, unorganized, or difficult to manage, I can help you fix and optimize it. With 10+ years of experience handling high-volume support for eCommerce and digital businesses, I specialize in improving response quality, streamlining workflows, and making your CRM system work efficiently for your team and customers. I have hands-on expertise in platforms like Zendesk, Freshdesk, HubSpot, Gorgias, and Zoho CRM, where I not only manage tickets but also identify gaps and improve the entire support flow.
Here’s how I can support your business:
• Manage and respond to customer queries with professionalism and speed
• Clean up and optimize your existing CRM setup
• Create automation, macros, and workflows to reduce manual effort
• Improve ticket routing, tagging, and internal processes
• Support across email, live chat, and social channels
• Track and improve key metrics like response time and customer satisfaction
My focus is simple: fix what’s not working, improve efficiency, and help you deliver a smooth customer experience that builds trust and retention. If you’re looking to upgrade your support system, let’s connect.
Here’s how I can support your business:
• Manage and respond to customer queries with professionalism and speed
• Clean up and optimize your existing CRM setup
• Create automation, macros, and workflows to reduce manual effort
• Improve ticket routing, tagging, and internal processes
• Support across email, live chat, and social channels
• Track and improve key metrics like response time and customer satisfaction
My focus is simple: fix what’s not working, improve efficiency, and help you deliver a smooth customer experience that builds trust and retention. If you’re looking to upgrade your support system, let’s connect.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Education, Energy, Engineering, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$19
|
Standard
$25
|
Advanced
$79
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 15 days |
Number of Hours of Work | 15 | 15 | 30 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
8 reviews
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This project doesn't have any reviews.
SA
Shamiro A.
Jun 1, 2026
Long-Term Virtual Assistant
Good but not great. After a lot of training, tried to follow the instructions, but couldn't do them that good. Not a quick study and needs a lot of supervision. Kind person but not great at customer support.
FL
FoxDrop L.
May 27, 2026
Last-Mile Delivery Dispatcher Needed
Experiencing repeated issues with the freelancer logging in late few days and a lack of communication throughout the engagement. I’ve decided to end the contract early because the freelancer was a no-show on 5/26 and incorrectly informed the team lead that he had the day off, despite being scheduled to work all 7 days.
AS
Anastasija S.
Feb 21, 2022
You will get organic youtube channel and video optimization
Thank you for the quick support!
SO
Sven O.
Dec 22, 2021
Daily customer service (mon-sun) 10 hours per week
Fahad was a great customer service support, and was understanding of the tasks. He has a great future as a freelancer ahead of him.
AO
Abilio O.
Sep 5, 2021
You will get organic youtube channel and video optimization
About Fahad Hassan
Zendesk Freshdesk | Dispatch Customer Support | Logistics & Sourcing
93%
Job Success
Lahore, Pakistan - 11:39 pm local time
Hello, I'm Fahad Noor. I hold an MBA degree with majors in Fast Fashion Retail and Supply Chain Management, and I bring a versatile and valuable skill set to the e-commerce space.
I specialize in Amazon PL, FBA/FBM, Wholesale, Kindle KDP, and Shopify. I am proficient with tools such as Helium-10, MerchantWords, Jungle Scout, Oberlo, Magento, Zapier, Clickfunnels, Shipstation, AliDropship, and many others. My expertise enables me to manage your Amazon Seller Central from A-Z and handle various e-commerce tasks, including executive customer support, store optimization, order tracking, supplier communications, and much more.
I am certified by Udemy and Coursera, where I have completed 1:1 mentorship courses to further hone my skills. With over 10 years of experience in the e-commerce industry, I am here to offer my value-added skill set on this platform. Additionally, my experience in affiliate marketing with a prominent YouTube partner has bolstered my confidence and expertise.
Let's work together to take your e-commerce business to the next level.
What services I'm offering here?
Amazon FBA/ FBM / Amazon Kindle VA (7+ Years of Experience)
1) I can help with managing your Amazon SC and its optimization
2) Amazon Reimbursement Claims
3) Reinstate services for eBay and Amazon
4) Amazon PPC
5) Customer support services for Amazon
6) Keyword research for products on Amazon
7) Product Hunting along with the stats reports of Helium 10 and Jungle Scout
8) Kindle Account Management and launches
9) Ungating Categories Assistance
Shopify Store Management: (10+ Years of Experience)
I have experience of managing 500+ Shopify, eBay, and Etsy Stores and have expertise in the following:
1) Order Fulfillment & Management
2) Tracking Orders
3) Returns Labels
4) Ali Baba / Ali Express supplier management
5) Customer Support 100% response rate Quality Csat score
6) Store website and product optimization
7) Strategic Conversion Ads Campaign
8) Email Marketing and E-commerce CopyWriting
9) Facebook Ads Management
10) Disputes Management.
Business Executive Virtual Assistant (8+ Years of Experience)
a) Scheduling Emails and meetings
b) Preparing presentations
c) Documents Completion
d) Dealing with clients and other stakeholders
e) Managing Social Media and Customer Services.
Remote Customer Support Executive VA (8+ Years of Experience)
a) Zendesk / FreshDesk / Gorgias / Intercom / JIRA / Helpscout Customer Services
b) Social Media Customer Handling
c) Email Customer Support
d) Weekly Reports and customer feedback reports
e) Administrative tasks related to customer queries
f) AirBnb Management
Social Media Remote VA (8+ Years of Experience)
a) I can manage your social media handles (Facebook, Instagram, LinkedIn, Youtube, TikTok e.t.c)
b) I can post content on the guidelines you will provide me
c) I can handle your social media customer support
d) I can manage your ad campaigns
e) Besides this, I can provide consulting on any tech/non-tech social media issues you are facing
f) Hashtags, Trending content, Competitors research
g) Manage your Social Media Influencers base.
Along with being a Virtual Assistant, I can be a great addition to your human capital. Let's get into the business
Steps for completing your project
After purchasing the project, send requirements so Fahad Hassan can start the project.
Delivery time starts when Fahad Hassan receives requirements from you.
Fahad Hassan works on your project following the steps below.
Revisions may occur after the delivery date.
Ticket Handling & Management
Organize and prioritize tickets based on urgency Respond to customer queries professionally and efficiently Assign and escalate tickets as per client-defined workflows
Reporting & Performance Tracking
Generate weekly/monthly reports on ticket resolution times, response rates, and trends Provide insights and recommendations to improve customer support efficiency