You will get Friendly, and Reliable Customer Support for Your eCommerce Store
Project details
I provide eco-friendly eCommerce customer support with over 5 years of experience in email, live chat, and social media assistance. Unlike generic support services, I align every customer interaction with your brand’s tone and sustainability values, ensuring fast, friendly, and professional 24-hour responses that keep your customers happy and loyal.
Industry
Animals & Pets, Arts & Design, Beauty & Cosmetics, Ecommerce, Medical & Pharmaceutical, Retail & Wholesale, Sports & Fitness, WellnessLanguage
EnglishWhat's included $150
These options are included with the project scope.
$150
- Delivery Time 7 days
- Social Media Replies
- Email Support
- Live Chat Support
Frequently asked questions
About Katrina
Ecommerce Customer Support | Shopify | Email, Chat, Socials
Santa Rosa, Philippines - 1:47 am local time
I’m Katrina, a calm and dependable Ecommerce Customer Support VA with over 6 years of experience supporting Shopify and DTC brands. I help businesses like yours connect with customers through clear, empathetic, and efficient support across email, live chat, and social media DMs.
Whether it’s a backorder issue, shipping delay, or an irate customer who just wants to be heard — I’m the kind of support rep who steps in calmly, takes ownership, and helps make things right.
I’ve resolved more than 13,000 tickets with a CSAT score of 4.64/5 and over 4,800 one-touch solutions — always with the goal of building trust and making sure customers feel cared for.
Support Channels:
- Email, Live Chat, Instagram DMs, Facebook
Helpdesks:
- Gorgias, Zendesk, Freshdesk
Ecommerce Tools:
- Shopify, Recharge, Loop Returns, ShipHero, Klaviyo, Postscript
What I Can Help You With:
- Order tracking, refunds, returns, and warranty cases
- Subscription and loyalty care
- Calming upset customers with empathy and solutions
- Writing macros, FAQs, SOPs, and training notes
- Supporting onboarding of new reps
If your support inbox is growing and you need someone who can jump in with care and clarity — I’m here to help.
Send me a quick message. I’d love to learn more about your support needs and how I can help your brand grow through great customer experience.
Steps for completing your project
After purchasing the project, send requirements so Katrina can start the project.
Delivery time starts when Katrina receives requirements from you.
Katrina works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding
You provide access to support channels, brand guide, FAQs, and an escalation contact. I confirm access and priorities so nothing is missed.
Platform Review
I check inboxes, chat tools, and social media channels to familiarize myself with your setup and current customer conversations.