You will get Friendly and Reliable Email & Chat Support for Your Online Store
Top Rated
Top Rated
Project details
You will get fast, friendly, and reliable email and chat support for your online store or SaaS platform. With over 7 years of experience and more than 9,000 hours on Upwork, I specialize in handling customer concerns with empathy, speed, and accuracy. I’ve worked with eCommerce, tech, and retail brands using tools like Zendesk, Shopify, Gorgias, and more. Whether it’s resolving issues, tracking orders, or calming frustrated customers — I’m here to make your support experience smooth and professional.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Fashion & Apparel, Food & Beverage, Marketing & Advertising, Retail & Wholesale, Software, Telecommunications, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$24
|
Standard
$60
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 2 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$12
Additional Hour of Work
+$12Frequently asked questions
3 reviews
(2)
(1)
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This project doesn't have any reviews.
CG
Carlos G.
Feb 11, 2025
Customer Support Ticket and Return Label Management
Jules' customer service skills are exceptional, both his communication skills and operational ability. His support allowed our team to focus on scaling our operations confidently, knowing our customers received top-notch support. I highly recommend Jules to anyone looking for an experienced customer support representative!
CG
Carlos G.
Nov 19, 2024
Customer Support Ticket and Return Label Management
It was a pleasure to work with Jules. He has excellent communication and customer support skills.
AO
Adrian O.
Jun 11, 2021
Email Support Representative (40 Hours a Week)
Jules was a great employee. He will be welcomed back.
About Jules Adrian
Customer Support Specialist | Email, Chat & Phone | Shopify, Zendesk
100%
Job Success
Iloilo, Philippines - 10:50 am local time
Hi, I'm Jules, a Top Rated Plus and Upwork Certified Customer Service Specialist. I help eCommerce and SaaS brands provide smooth, professional, and genuinely caring support.
Whether it's resolving disputes, calming upset customers, handling inbox tickets, or managing returns. I’ve done it all with empathy and speed.
✅ Shopify, Zendesk, Gorgias, Richpanel, ShipStation
✅ Email, Chat, and Phone Support
✅ 80 WPM | Calm, clear, and customer-first
✅ Order Management, Refunds, Weekend Support
I’m not just here to close tickets, I’m here to protect your brand and keep your customers coming back.
If you're looking for a dependable, professional customer support specialist, let's connect and discuss how I can help grow your business!
Steps for completing your project
After purchasing the project, send requirements so Jules Adrian can start the project.
Delivery time starts when Jules Adrian receives requirements from you.
Jules Adrian works on your project following the steps below.
Revisions may occur after the delivery date.
Review your tools, guidelines, and expectations
I review the platforms you use, any tone/voice guidelines, and prepare to align with your process.
Start providing support
I begin answering emails or chats within the agreed schedule, keeping customer satisfaction and speed in mind.