You will get Friendly, Fast Customer Support for Your Business (Email, Chat & WhatsApp)
Project details
I'll be the friendly, reliable voice your customers trust. With 10+ years in customer service and sales, and fluent English and Portuguese, I provide clear, fast, and genuinely human support across email, live chat, and WhatsApp — answering questions, resolving complaints, and guiding new customers so every interaction feels easy.
My approach is simple: I focus on what your customer actually needs, and I solve it — calmly and professionally. I learn your tools and brand voice quickly (Zendesk, Intercom, Gorgias, Freshdesk, and more), so I plug into your workflow fast.
Whether you're a small store drowning in messages or a growing brand that needs consistent coverage, I'll help you keep customers happy and coming back. Let's talk about what your business needs.
My approach is simple: I focus on what your customer actually needs, and I solve it — calmly and professionally. I learn your tools and brand voice quickly (Zendesk, Intercom, Gorgias, Freshdesk, and more), so I plug into your workflow fast.
Whether you're a small store drowning in messages or a growing brand that needs consistent coverage, I'll help you keep customers happy and coming back. Let's talk about what your business needs.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Education, Fashion & Apparel, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Real Estate, Retail & Wholesale, Software, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$75
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 3 | 8 | 15 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $30
Additional Hour of Work
+$10
Scriptwriting
+$25
Summary Report
+$15
Social Media Replies
+$20Frequently asked questions
About Rhaissa
Customer Support Specialist | Clear Communication & Quick Resolutions
Sao Paulo, Brazil - 3:33 am local time
What I bring:
• Fluent, neutral English, both written and spoken, so your customers always feel understood
• A calm, problem-solving approach: I focus on what the customer actually needs and fix it
• A background in sales, which means I understand the value of your product and can communicate it without ever being pushy
• Reliability and fast response times. I treat your customers like they're my own
I'm comfortable learning new tools quickly (Zendesk, Intercom, Gorgias, Freshdesk, live chat, email, and ticketing systems) and I adapt fast to your brand's tone and processes.
If you want someone who shows up, communicates clearly, and actually cares about the customer experience, let's talk. I'd love to help your business grow through support that customers remember.
Steps for completing your project
After purchasing the project, send requirements so Rhaissa can start the project.
Delivery time starts when Rhaissa receives requirements from you.
Rhaissa works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & setup
I review your tools, brand voice, and policies, and get set up in your support system so I'm ready to respond accurately.
Handle customer messages
I reply to your customers clearly and promptly across email, chat, and WhatsApp, always in your brand's tone.