You will get Friendly, Fast SaaS Customer Support & Technical Assistance
Project details
Hi,
• Are your customers waiting too long for help?
• Are support tickets piling up?
• Are you unsure how to set-up your CX system?
I've got you covered.
With about 5 years of experience as a Customer Success & SaaS Support Specialist, and Team lead, with hands-on experience helping B2B users across EMEA, APAC, and North America. I deliver quick & clear support that keeps customers satisfied.
What you get with this service:
✅ Email & chat support
✅ Troubleshooting (non-coding) & platform guidance
✅ Ticket categorisation, prioritisation, and escalation
✅ Help article updates (if needed)
✅ Daily progress summaries
Great for SaaS Startups, B2B Teams & businesses looking For:
• A reliable support specialist
• Clean communication
• Ownership from start to finish
• A calming, professional tone with customers
• Improved response times & customer satisfaction
If you need something else that is not listed above, please feel free to inbox me to discuss the details.
I'm looking forward to working with you.
Thank you.
• Are your customers waiting too long for help?
• Are support tickets piling up?
• Are you unsure how to set-up your CX system?
I've got you covered.
With about 5 years of experience as a Customer Success & SaaS Support Specialist, and Team lead, with hands-on experience helping B2B users across EMEA, APAC, and North America. I deliver quick & clear support that keeps customers satisfied.
What you get with this service:
✅ Email & chat support
✅ Troubleshooting (non-coding) & platform guidance
✅ Ticket categorisation, prioritisation, and escalation
✅ Help article updates (if needed)
✅ Daily progress summaries
Great for SaaS Startups, B2B Teams & businesses looking For:
• A reliable support specialist
• Clean communication
• Ownership from start to finish
• A calming, professional tone with customers
• Improved response times & customer satisfaction
If you need something else that is not listed above, please feel free to inbox me to discuss the details.
I'm looking forward to working with you.
Thank you.
Purpose
BusinessIndustry
Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Energy, Environmental, Government & Public Sector, Legal, Logistics & Supply Chain Management, Nonprofit, Software, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$120
|
Standard
$230
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 20 days |
Number of Hours of Work | 8 | 8 | 8 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7
Ticket QA + Issue Pattern Insight
(+ 1 Day)
+$12Frequently asked questions
About Chukwudalu
Customer Success & Operations Specialist
Lagos, Nigeria - 3:52 pm local time
I'm Chukwudalu, a Customer Success & Operations specialist who helps businesses turn workflows into measurable outcomes. I specialise in finding and fixing the operational gaps. With 7+ years of experience managing end-to-end service delivery and leading cross-functional teams, I bring clarity to CX environments.
Currently, I lead a 30-person customer support operations team at a global BPO, where we’ve improved resolution time, customer satisfaction, and team efficiency through smarter systems and coaching. My work has contributed to faster resolution times, improved CSAT, and smarter internal workflows.
Beyond the day-to-day, I'm currently exploring automation platforms like Zapier, Make, Airtable, and n8n to further streamline operations.
If you’re building and need someone to optimise service processes, align teams, or bring structure to scale, I’ll love to connect and explore how I can help.
Steps for completing your project
After purchasing the project, send requirements so Chukwudalu can start the project.
Delivery time starts when Chukwudalu receives requirements from you.
Chukwudalu works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Requirements Check
I review your product, existing workflows, and support tools; identifying friction points to position myself appropriately.
Support Workflow
Resolution of Support cases following response guidelines and mapped escalation paths.