You will get Front Desk, Aftersales and Preemptive Service | Email CS Specialist
Top Rated
Project details
You will receive customer service assistance (email/chat/live chat/social media replies) to help make your business more professional. With over 2 years of experience in customer service, I am capable of assisting businesses ranging from small e-commerce ventures to large corporations. Rest assured, the job will ensure success and smooth operation.
Purpose
BusinessIndustry
Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$75
|
Advanced
$125
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 5 | 15 | 25 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
6 reviews
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JA
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Jihan is the most reliable freelancer I've worked with. My projects involved long briefs to understand various industries, deep research across platforms and directories, and non-AI-slop lead enrichment. I would gladly hire her again as soon as I have another project to send her way!
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Dominik W.
Apr 7, 2026
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Everything was great.
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Wilson S.
Mar 9, 2024
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jeehan f.
Dec 17, 2023
Call Center for Verification
About Jihan
B2B Prospect Research | Audience & Lead List Building
100%
Job Success
Pekalongan, Indonesia - 2:04 pm local time
Helping businesses find qualified prospects, buyers, partners & decision-makers ready for outreach.
I help founders, agencies, healthcare businesses, podcast hosts, summit organizers, and growing companies turn scattered information into structured research that supports real business growth.
Instead of just collecting data, I deliver organized, outreach-ready research that helps clients:
• find potential buyers & clients
• identify decision-makers
• source podcast & summit opportunities
• build partnership pipelines
• map target markets
• support outreach campaigns with qualified leads
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WHAT I DO
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🔎 B2B Lead Generation & Prospect Research
• Prospect list building
• Qualified lead sourcing
• Decision-maker research
• Contact & company research
• LinkedIn lead generation
• Outreach-ready lead lists
• CRM-ready prospect formatting
📊 Market Research & Opportunity Research
• Competitor research
• Market mapping
• Industry & niche research
• Company database research
• Healthcare & wellness research
• Startup & technology research
• Business development research
🎤 Podcast, Summit & Event Research
• Podcast guest outreach research
• Podcast host & audience research
• Virtual summit speaker sourcing
• Event partnership research
• Sponsor & collaboration prospecting
🗂️ Admin & Research Support
• Spreadsheet organization
• Airtable & Notion management
• Research documentation
• Data validation & enrichment
• Structured reporting
• Research tracking systems
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INDUSTRIES & CLIENTS
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I’ve supported international clients across:
🇦🇺 Australia
🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom
🇪🇺 Europe
🇮🇩 Indonesia
Industries include:
• Healthcare & wellness
• Podcasts & media
• Online summits & events
• CSR & partnerships
• Startups & SaaS
• Business consulting
• Education & online programs
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TOOLS & WORKFLOW
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Google Sheets • Airtable • Notion • Mailchimp • LinkedIn Sales Navigator • Deep Manual Research • Structured Web Research • CRM Formatting • Data Enrichment
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WHY CLIENTS WORK WITH ME
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✔ Research aligned with business goals
✔ High-quality manual research, not random scraping
✔ Organized, structured, and reliable workflow
✔ Clear communication & proactive updates
✔ Detail-oriented lead generation support
✔ Fast turnaround with consistent quality
Many freelancers collect data, but I focus on helping clients find the right opportunities, prospects, and business connections they can actually use for outreach and growth.
📩 Send me a message with what you’re researching or trying to build, I’m happy to see how I can help.
Steps for completing your project
After purchasing the project, send requirements so Jihan can start the project.
Delivery time starts when Jihan receives requirements from you.
Jihan works on your project following the steps below.
Revisions may occur after the delivery date.
Email Reception
Receiving emails from customers needing assistance or having inquiries about the company's products or services.
Request Analysis
Analyzing each email to understand the issues or questions raised by the customer.