You will get full analysis of your customer operations and recommended ticketing system.
Top Rated
Project details
You will get a clear, professional assessment of your customer operations and a tailored recommendation for the best ticketing system for your business. I review how your customers currently communicate, identify gaps in your support flow, and guide you toward the platform that will give you faster response times, better organisation, and a stronger customer experience.
With years of experience supporting founders, agencies, SaaS teams, and ecommerce brands, I understand how important structure, clarity, and consistency are in customer service. I look at your volume, team size, product type, and customer expectations to recommend the ideal helpdesk solution, whether that’s Freshdesk, Gorgias, Zendesk, HelpScout, or another tool that fits your workflow.
My goal is simple: help you choose the right support system, avoid costly setup mistakes, and build a customer experience foundation that feels organised, scalable, and easy for your team to manage
With years of experience supporting founders, agencies, SaaS teams, and ecommerce brands, I understand how important structure, clarity, and consistency are in customer service. I look at your volume, team size, product type, and customer expectations to recommend the ideal helpdesk solution, whether that’s Freshdesk, Gorgias, Zendesk, HelpScout, or another tool that fits your workflow.
My goal is simple: help you choose the right support system, avoid costly setup mistakes, and build a customer experience foundation that feels organised, scalable, and easy for your team to manage
Target Country
WorldwideWhat's included $300
These options are included with the project scope.
$300
- Delivery Time 5 days
- Number of Projects 2
- General Project Consulting
- Define Project Goals
- Define Deliverables & KPIs
- Establish Schedule & Milestones
- Risk Management
- Resource Management
- Budget Management
- Project Reports
- Project Diagrams Provided
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About Chichi
Operations & Client Success Manager | E-commerce & Agency Automation
95%
Job Success
Port Harcourt, Nigeria - 6:43 pm local time
I fix that!
As an Operations & Client Success Manager with 10+ years inside fast-moving brands and agencies, my work sits at the intersection of Digital Project Management, team delivery, and technical automation. I hold the operational centre so leadership can focus entirely on scaling revenue.
I have driven backend delivery, account retention, and systems infrastructure for established global brands, including notable e-commerce, agencies and service-based businesses like Walker Analytics, Atomic Digital Marketing, Smart Growth Solutions, Best Ideas UK, Passage Immigration Law, Hairburst, Tell My Tale, The Quick Flick and many more.
Core pillars of value I bring to your business:
📊 Digital Project Management & Delivery: I audit, build, and optimize workspace infrastructures from scratch. I translate high-level business goals into daily tasks, manage cross-functional execution teams, design automated SOPs, and ensure client milestones are hit on time, every time.
🤝 Client Success & Account Management: I design seamless client onboarding experiences, build customer service teams, monitor account health KPIs, and act as the connective layer between your leadership team and your clients to maximize lifetime retention.
⚙️ Workflow Automation & Systems: I help your team eliminate expensive manual friction and data bottlenecks by connecting your tech stack with low-code backend integrations to optimize daily output.
My technical stack & systems expertise include ClickUp, Asana, Monday, Trello, GoHighLevel, HubSpot, Shopify, Zapier, Make, Slack, Google Workspace, Notion, and customized API integrations
Clients appreciate my high-level execution, technical speed, and communication clarity that drives real momentum without adding unnecessary management overhead.
If you need a partner to step in, map your workflows, and help your team execute at an enterprise level, let’s connect.
Best,
Chichi
Steps for completing your project
After purchasing the project, send requirements so Chichi can start the project.
Delivery time starts when Chichi receives requirements from you.
Chichi works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Requirements Review
I review your workflows, support volume, current tools, and any pain points shared.
CX System Audit
I audit your existing customer service setup and identify gaps, inefficiencies, and opportunities for improvement.