You will get general virtual assistant | social media VA| Administrative assistant
Top Rated
Project details
I am your dedicated Virtual Assistant with 3 years of experience in providing comprehensive customer support across multiple platforms. I specialize in efficient and effective communication to ensure a seamless experience for your customers. I have successfully delivered high-quality support for both U.S.-based and international companies, consistently achieving exceptional results."
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
ArabicWhat's included $20
These options are included with the project scope.
$20
- Delivery Time 1 day
- Number of Revisions 10
- Number of Hours of Work 5
Frequently asked questions
19 reviews
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Abdullah A.
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Timely and outstanding delivery. Highly recommended.
About Nour
Trilingual Customer Service | B2B/B2C Cold Calling | Executive VA
100%
Job Success
Istanbul, Turkey - 9:56 am local time
Based in Istanbul with deep cultural understanding of Turkish, Arabic, and Western business environments, I bridge the gap between your company and new markets.
💰 PROVEN TRACK RECORD
- $28,000+ earned on Upwork | Top Rated Plus | 100% Job Success
- 2+ year partnership with business development ($14,113+)
- 3+ year ongoing partnership with major client ($8,300+)
- 1,200+ hours of business development support
- 27 completed projects | Consistent 5-star reviews
- Featured in "Collaborative," "Committed to Quality," and "Reliable" badges
✅ CORE SERVICES
📞 CUSTOMER SERVICE & SUPPORT
- Multilingual customer support (phone, email, live chat)
- Technical support & troubleshooting in 3 languages
- Customer success management & retention
- Complaint resolution & satisfaction recovery
- Help desk support & ticket management
- After-sales support & follow-up
- CRM management (Zendesk, Freshdesk, HubSpot, Salesforce)
📈 COLD CALLING & APPOINTMENT SETTING
- B2B & B2C outbound calling campaigns
- Qualified lead generation & prospect research
- Appointment scheduling for sales teams
- Script development & A/B testing
- Follow-up sequences & nurture campaigns
- Call tracking & performance reporting
- Pipeline management & lead scoring
💼 BUSINESS DEVELOPMENT & GROWTH
- Market research & competitive analysis (Turkey & MENA regions)
- Lead generation & database building
- Strategic outreach & partnership development
- Supplier/vendor communication & negotiation
- Sales support & proposal coordination
- Territory expansion research
🎯 VIRTUAL ASSISTANCE & ADMINISTRATIVE SUPPORT
- Executive administrative support
- Email & calendar management
- Project coordination & task management
- Data entry & database management
- Document preparation & organization
- Meeting scheduling & coordination
- Social media management & content scheduling
- General business operations support
🌐 TRANSLATION & LOCALIZATION
- Document translation (Turkish ↔ Arabic ↔ English)
- Website & app localization
- Marketing content adaptation
- Customer communication translation
- Cultural consulting for market entry
🏢 INDUSTRIES I EXCEL IN
E-commerce | SaaS & Technology | Real Estate | Hospitality & Tourism | Healthcare | Professional Services | Consulting | Financial Services | Education
📍 LOCATION & AVAILABILITY
- Based in Istanbul, Turkey (UTC+3 timezone)
- Perfect coverage for European, Middle Eastern, and US East Coast hours
- Available for full-time or part-time contracts
- Open to long-term partnerships
- Flexible scheduling to match your business needs
🎓 EDUCATION & BACKGROUND
Bachelor's degree in Journalism, Media Studies, and Communication from Sakarya University (2021-2024) - Strong written and verbal communication foundation
💡 WHY CLIENTS CHOOSE ME
✓ Trilingual fluency eliminates language barriers
✓ Cultural intelligence across Turkish, Arabic, and Western markets
✓ Proven reliability with 3+ year client relationships
✓ Fast response times & proactive communication
✓ Technology-savvy with modern tools & platforms
✓ Results-driven approach with measurable outcomes
✓ Professional yet personable client interactions
🚀 WHAT SETS ME APART
I don't just complete tasks—I become an extension of your team. With my unique combination of language skills, cultural awareness, and business acumen, I help you not only communicate with customers but truly connect with them.
Whether you're expanding into Turkish or Arabic-speaking markets, scaling your customer support, or need reliable cold calling to fill your pipeline, I bring the expertise and dedication to drive real results.
📊 READY TO GROW YOUR BUSINESS?
Let's discuss how my trilingual expertise and proven track record can support your goals. Message me to start the conversation.
Steps for completing your project
After purchasing the project, send requirements so Nour can start the project.
Delivery time starts when Nour receives requirements from you.
Nour works on your project following the steps below.
Revisions may occur after the delivery date.
Understanding Your Business
- I will take the time to understand your job, company, and data base thoroughly. - This involves familiarizing myself with your brand values, policies, and the specific needs of your customers.