You will get After-sales service message management in French and English (24-hour)
Project details
Are you short of time to manage your customer service? I'm here to help.
With over 3 years' experience in bilingual (French/English) customer support, I handle your after-sales messages professionally, responsively and empathetically. Whether responding to delivery requests, resolving disputes, managing returns or reassuring your customers, I adapt to the tone of your brand and help you maintain excellent customer relations.
I offer clear, human and efficient management of your messaging, with guaranteed return within 24 hours. My goal: to save you time while ensuring an impeccable customer experience.
Ideal for online stores that want to offer a smooth, reassuring customer experience without spending hours on it.
With over 3 years' experience in bilingual (French/English) customer support, I handle your after-sales messages professionally, responsively and empathetically. Whether responding to delivery requests, resolving disputes, managing returns or reassuring your customers, I adapt to the tone of your brand and help you maintain excellent customer relations.
I offer clear, human and efficient management of your messaging, with guaranteed return within 24 hours. My goal: to save you time while ensuring an impeccable customer experience.
Ideal for online stores that want to offer a smooth, reassuring customer experience without spending hours on it.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Cybersecurity, Ecommerce, Marketing & Advertising, Real Estate, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & TourismLanguage
FrenchWhat's included
| Service Tiers |
Starter
$8
|
Standard
$16
|
Advanced
$24
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 2 | 3 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8
Live Chat support on weekends (1h)
(+ 2 Days)
+$16Frequently asked questions
About Gerardine
French-English Customer Support Expert | SAV-Shopify-Wordpress |
Abomey-Calavi, Benin - 3:28 am local time
✅ Avec 3 ans d’expérience dans la gestion du service client, le marketing digital et l’assistance administrative, je m’engage à fournir un travail de qualité qui répond aux attentes de mes clients.
Je suis francophone native et maîtrise l’anglais. Grâce à mon expérience dans le service client, le web marketing et l’assistance administrative, je peux prendre en charge efficacement diverses missions.
Voici quelques-unes des missions que je peux assurer :
Service client (email, livechat, réseaux sociaux)
Gestion des emails
Suivi et traitement des commandes
Shopify, Dropshipping
Modération de commentaires
Gestion de pages Facebook et Instagram
Assistance e-commerce
Assistant polyvalent
Gestion de contenus web
Je suis spécialisée dans la gestion des demandes clients :
Répondre aux emails, livechat, commentaires Facebook
Utilisation d’outils comme Shopify, WordPress...
Amélioration continue des processus de support client
Communication régulière avec la direction sur la performance de l’équipe
Suivi des commandes clients sur Shopify
Suivi des colis et gestion des remboursements selon la politique en vigueur
Organisation de réexpédition des produits si nécessaire
Je suis dynamique, rigoureuse, rapide à apprendre, honnête et prête à relever de nouveaux défis. Je suis passionnée par mon métier et souhaite contribuer au succès de vos projets.
Au plaisir de collaborer avec vous !
Steps for completing your project
After purchasing the project, send requirements so Gerardine can start the project.
Delivery time starts when Gerardine receives requirements from you.
Gerardine works on your project following the steps below.
Revisions may occur after the delivery date.
Analysis of messages received
I consult customer messages to identify requests, emergencies or problems to be dealt with.
Drafting personalized responses
I write clear, professional answers tailored to your brand tone, in French or English.