You will get Gorgias Implementation for Optimized Customer Support
Project details
Scope of Work:
1. Kick-off and Handover Calls: Two calls to initiate the project and ensure a smooth handover upon completion.
2. Helpdesk Solution Setup: Configuration of "Gorgias" tailored to your business needs.
3. Seamless connection of your Facebook or instagram messages to the helpdesk platform.
4. Creation of 3 automated responses or actions to streamline common inquiries.
5. Development of 3 text templates to handle frequently occurring situations efficiently.
6. Implementation of a contact form to capture customer inquiries directly from your shop or website.
7. Establishment of a knowledge base with 3 categories and accompanying articles to assist customers in finding solutions independently.
8. Comprehensive video documentation to guide you through the setup and usage of the helpdesk solution.
Implementation Timeline:
9. Follow-up Support: 90-day follow-up support (2 hours per week) available on weekdays to ensure smooth operation and address any issues.
1. Kick-off and Handover Calls: Two calls to initiate the project and ensure a smooth handover upon completion.
2. Helpdesk Solution Setup: Configuration of "Gorgias" tailored to your business needs.
3. Seamless connection of your Facebook or instagram messages to the helpdesk platform.
4. Creation of 3 automated responses or actions to streamline common inquiries.
5. Development of 3 text templates to handle frequently occurring situations efficiently.
6. Implementation of a contact form to capture customer inquiries directly from your shop or website.
7. Establishment of a knowledge base with 3 categories and accompanying articles to assist customers in finding solutions independently.
8. Comprehensive video documentation to guide you through the setup and usage of the helpdesk solution.
Implementation Timeline:
9. Follow-up Support: 90-day follow-up support (2 hours per week) available on weekdays to ensure smooth operation and address any issues.
Project Type
Ecommerce Management, Customer SupportWhat's included
| Service Tiers |
Starter
$1,000
|
Standard
$1,250
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 14 days | 21 days | 21 days |
Number of Revisions | 2 | 2 | 2 |
Optional add-ons
You can add these on the next page.
3 Additional Rules
(+ 2 Days)
+$150
Basic Reporting
(+ 1 Day)
+$150About Michaela
Customer Support Management Consultant for E-commerce and IT Startups
Hamburg, Germany - 9:25 am local time
I'm here to make things easier for you, offering everything from setting up Gorgias to personalized advice and training. My goal is to make your customer support amazing, boosting happiness for your customers and making sure your team feels great too.
I understand that startups and small teams need to balance making customers happy with keeping the team upbeat and efficient. That's why I focus on practical, easy-to-implement solutions that make a real difference.
Looking for help with Gorgias, wanting to get your team up to speed on the best support tricks, or needing someone to temporarily lead your support efforts? I've got your back!
Let’s join forces to fine-tune your customer support, empower your team, and lift your business higher. It’s all about making your customers and team happier, which in turn helps your business soar.
Steps for completing your project
After purchasing the project, send requirements so Michaela can start the project.
Delivery time starts when Michaela receives requirements from you.
Michaela works on your project following the steps below.
Revisions may occur after the delivery date.
Kick-off and Handover Calls
Two calls to initiate the project and ensure a smooth handover upon completion.