You will get GORGIAS set up with rules and macros to automate responses
Top Rated
Top Rated
Project details
I help startup Shopify brands streamline their customer support with affordable yet high-quality CRM integration. From connecting email, social media, and chat to building custom macros, automated rules, and a fully optimized help desk, ensuring your support system runs smoothly. With 5 years of hands-on experience in Gorgias and Shopify, I focus on improving key metrics like first response time and resolution time, so you can deliver a top-notch customer experience effortlessly.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Marketing & Advertising, Media & Entertainment, Retail & Wholesale, Software, Sports & FitnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$400
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Build Gorgias Help Center
(+ 1 Day)
+$250
13 reviews
(9)
(3)
(1)
(0)
(0)
This project doesn't have any reviews.
CC
Christian C.
Apr 29, 2026
Part-Time E-Commerce Customer Service Rep – US Hours
Marielle has very strong e-commerce customer service skills and knows how to handle customer interactions well. She's very familiar with the tools and online ecosystem for e-commerce. The role ultimately wasn't the right fit for scheduling and availability reasons. I wish her the best!
EB
Evaldas B.
Jan 7, 2026
Awesome customer support representative needed for an e-commerce supplement brand
TS
Tasneem S.
Nov 3, 2025
Customer Care Specialist with Gorgias, Shopify & 3PL Experience
KF
Kim F.
Sep 15, 2025
VA (Shopify)
DB
Dylan B.
Jun 24, 2025
Customer Service Representative for Sportswear Brand
About Marielle Keith
Shopify Customer Service | Email & Live Chat Customer Support Expert
100%
Job Success
Samal, Philippines - 9:50 am local time
With 7+ years of experience supporting Shopify, Amazon, Etsy, Walmart, and eBay stores, I’ve handled high-volume email, chat, and social media support using platforms such as Gorgias, Zendesk, Freshdesk, and Intercom.
💡My expertise includes order management, tracking updates, shipping concerns, refunds, exchanges, subscriptions, product inquiries, customer complaints, and escalations. I quickly adapt to existing workflows, follow SOPs, manage inboxes efficiently, and maintain a consistent brand voice across all customer interactions.
✦ 𝗘𝗖𝗢𝗠𝗠𝗘𝗥𝗖𝗘 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 𝗜 𝗣𝗥𝗢𝗩𝗜𝗗𝗘:
• Email, Chat & Social Media Support
• Shopify Customer Support
• Order Tracking & Shipping Updates
• Returns, Refunds & Exchanges
• Subscription Support
• Product & Service Inquiries
• Customer Complaint Handling
• High-Volume Inbox Management
• Ticket Tagging & Organization
• Macro Creation & Helpdesk Workflow Support
• Supplier / 3PL Communication
• Chargeback, PayPal & Klarna Dispute Support
• Customer Account Updates
• Discount Code & Draft Order Support
💼 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘:
• 7+ years of customer support experience
• Strong Shopify and helpdesk background
• Fast learner and tech-savvy
• Calm, friendly, and professional communication
• Detail-oriented and highly organized
• Reliable with minimal supervision
• Flexible availability, including weekends and holidays
• Focused on efficiency, retention, and customer satisfaction
✦ 𝗛𝗘𝗟𝗣𝗗𝗘𝗦𝗞 & 𝗖𝗥𝗠 𝗧𝗢𝗢𝗟𝗦:
• Gorgias
• Zendesk
• Freshdesk
• Intercom
• Tawk
• eDesk
• Trengo
• Zoho
✦ 𝗣𝗟𝗔𝗧𝗙𝗢𝗥𝗠𝗦 & 𝗧𝗢𝗢𝗟𝗦 𝗜 𝗨𝗦𝗘:
• Shopify
• Amazon
• Etsy
• Walmart
• eBay
• Faire
• ShipStation
• ShipMonk
• Recharge
• Recurly
• ReAmaze
• ClickUp
• Notion
• Asana
• Trello
• Richpanel
• Monday
• Slack
• Zoom
• Microsoft Teams
• Discord
• Canva
• Google Workspace
• Microsoft Office
• DeepL
• ChatGPT
• Claude
💡 I take pride in delivering support that is accurate, organized, and customer-focused.
If you’re looking for someone who can quickly understand your systems, protect your brand voice, and help keep your customers happy, I’d love to support your team!
Steps for completing your project
After purchasing the project, send requirements so Marielle Keith can start the project.
Delivery time starts when Marielle Keith receives requirements from you.
Marielle Keith works on your project following the steps below.
Revisions may occur after the delivery date.
Gorgias Integration Setup