You will get Gorgias Zendesk Reamaze Helpdesk Support
Project details
I provide customer support for e-commerce businesses. I have been in the customer support industry since 2016 and can handle your helpdesk tickets and work on disputes with a good winning rate. My goal is to keep your customers happy and help your business run smoothly. I also provide a detailed report on the service I deliver, giving you clear insights to help improve your store.
🎯 Why Choose Me:
8+ years of experience since 2016, clear communication, detail-focused, proactive problem solver.
📩 I respond quickly and offer video calls to discuss your needs. Let’s grow your business together!
🎯 Why Choose Me:
8+ years of experience since 2016, clear communication, detail-focused, proactive problem solver.
📩 I respond quickly and offer video calls to discuss your needs. Let’s grow your business together!
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$90
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 15 days | 30 days |
Number of Hours of Work | 1 | 20 | 45 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
Chargeback responses
+$10Frequently asked questions
About Themiya
E-commerce Virtual Assistant | Customer Support | Social Media | 8+Yrs
Hingula, Sri Lanka - 2:33 am local time
I’ve been working in the e-commerce and virtual assistance field since 2016, helping online businesses run smoothly and efficiently. With nearly a decade of hands-on experience, I understand what it takes to keep your operations organized and your customers happy.
🛍️ My Services Include:
✅ Amazon WooCommerce Shopify Store Management
✅ Customer Support (Email, Live Chat, Helpdesk Tickets – Zendesk, Gorgias, etc.)
✅ Product Listing & Inventory Updates
✅ Stripe Dispute /Shopify Chargeback Management & Negotiation
✅ Inbox Management & CRM Updates
✅ Social Media Management (Post scheduling, content planning, basic engagement)
✅ Data Entry, Web Research & Admin Tasks
📱 Platforms I Can Manage:
Shopify, Woocommerce
Amazon Seller Central
Instagram, Facebook, TikTok, Pinterest
Zendesk, Gorgias, Freshdesk, GoHighLevel, Salesforce
ClickUp, Monday.com, Trello, Slack, Google Workspace, and more
🎯 Why Clients Choose Me:
🔹 8+ years of industry experience (since 2016)
🔹 Clear, professional, and friendly communication
🔹 Detail-oriented and deadline-driven
🔹 Proactive and resourceful — I solve problems before they grow
🔹 Up to date with the latest AI support tools and automation platforms.
💡 Why My Rates Are Higher Than Average
I charge $5/hour because I don’t just complete tasks I solve problems, protect your brand reputation, and make your customers feel genuinely valued. With proven experience in customer support and a deep understanding of what clients need in today’s fast-paced, AI-driven environment, I offer:
✅ Professionalism that reflects your brand’s standards
✅ Proactive communication with customers, not just scripted replies
✅ Fluent in using modern CRM tools and AI enhancements
✅ Quick adaptation to your business style and tone
✅ Fewer errors, less micromanagement, and better retention
Many freelancers charge less, but they often require more oversight or deliver lower-quality work. My focus is on delivering consistent, reliable, and brand-aligned support that saves you time and earns your customers’ trust. And specifically, I do not bid for jobs.
📩 Feel free to contact me anytime. I respond promptly and am always happy to help. I’m also open to arranging a video meeting to discuss your needs in more detail and ensure we’re a perfect fit.
Let’s connect and take your business support to the next level!
Steps for completing your project
After purchasing the project, send requirements so Themiya can start the project.
Delivery time starts when Themiya receives requirements from you.
Themiya works on your project following the steps below.
Revisions may occur after the delivery date.
Initial meeting
We will share the basic details about your business and requirements via Upwork messages or a video meeting.
Getting the required access
If you are satisfied after our initial communication, I would need limited access to your store (Example ; Team access in Shopify), and access to your helpdesk.