You will get guidelines on how to deliver a best and prompt reply to customers inquiries
Top Rated
Project details
To improve the quality of responses. To ensure that customers are getting prompt answers every time they reach out for inquiries and requests.
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$8
|
Advanced
$10
|
|---|---|---|---|
| Delivery Time | 10 days | 7 days | 5 days |
Number of Hours of Work | 8 | 8 | 8 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | - | - | |
Live Chat Support | - | - |
Frequently asked questions
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AV
Adil V.
Feb 12, 2026
Xero Specialist Needed for Monthly Account Management
Mel was a pleasure to work with. She managed our Xero and did a fantastic job with this. She was knowledgable, keen and responsive, which made the project easy to manage.
WO
William O.
Oct 24, 2025
Bookkeeper, must be able to create excel spreadsheets
WO
William O.
Aug 22, 2025
Administrative & Finance Coordinator – Logistics Company (Internal Role Only)
AL
Aviero L.
Apr 27, 2021
Bookkeeper needed with Excel and Xero experience
About Mel
Experienced Xero Bookkeeper and Property Management VA
100%
Job Success
Cainta, Philippines - 11:34 am local time
With over 4 years of freelance experience, I’ve supported founders, owners, and service providers across various industries. I tailor my approach to match your tools, your workflow, and the stage of your business.
How I Can Help:
• Xero setup & account management
• Chart of accounts customization
• Bank and credit card reconciliation
• Invoicing & accounts receivable tracking
• Expense categorization & accounts payable
• Profit & Loss reports, balance sheets, and monthly summaries
• Catch-up and clean-up bookkeeping
• Adjusting rates in Airbnb, Booking.com and other OTAs
• Listing optimization and photo uploads
• Handling guest inquiries, reservations and complaints
• Scheduling cleaners and maintenance staff
• Competitor rate research
Prefer to use spreadsheets? No problem.
Not all startups are ready for accounting software right away—and that’s okay. I’m highly proficient in Google Sheets and Excel, and I can build custom financial trackers, invoice logs, and dashboards to help you stay on top of your finances in a format you’re comfortable with.
Tools I Use:
• Xero (Certified)
• Google Sheets
• Google Drive
• Tokeet
• Trello
• Canva
• Clickup
Let’s Work Together
Send me a message today and let’s talk about how I can support your startup with reliable, scalable bookkeeping solutions tailored to your needs.
Steps for completing your project
After purchasing the project, send requirements so Mel can start the project.
Delivery time starts when Mel receives requirements from you.
Mel works on your project following the steps below.
Revisions may occur after the delivery date.
Prompt Response with Quality
1. Review the existing guidelines. 2. Study 3-month data to check common issues or concerns raised by customers. 3. Create or enhance the new guidelines. 4. Implement the guidelines.