You will get Handle 50-200 Support Tickets - Email/Chat for E-commerce
Project details
I will help you manage customer support tickets with professionalism, speed, and clear communication. This service includes handling email and chat inquiries, following your brand tone, and delivering responses that improve customer satisfaction. It is ideal for e-commerce stores, startups, service businesses, and growing teams that need reliable support without hiring full-time staff. I can organize tickets, respond to common customer issues, use templates where needed, and provide a simple summary report of completed work. My goal is to help your business respond faster, stay organized, and give customers a better experience.
Industry
Ecommerce, Events Planning, Financial Services, Food & Beverage, Real Estate, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$30Frequently asked questions
About Ifunanya
Customer Support Specialist for SaaS Founders | CRM & Sales Support
Onitsha, Nigeria - 10:49 am local time
I am a SaaS Customer Support Specialist and Sales Development professional who bridges the gap most teams leave open: the space between resolving tickets and generating revenue. While most support hires close conversations, I close conversations and open opportunities inside the same interaction.
In 5 years across SaaS platforms, real estate, and sales environments, I have managed 30+ daily tickets, reduced repeat ticket volume by 18%, improved team resolution efficiency by 20%, and led a 15-person sales team that earned external recognition for performance. I bring that same results-driven approach to every client I work with.
What I do for your team:
Customer Support & Retention — Managing high-volume queues across Zendesk and Freshdesk without sacrificing quality. Triaging, tagging, routing, and resolving issues while identifying escalation patterns before they become churn signals.
CRM & Pipeline Management — Maintaining clean, accurate customer data across HubSpot and Pipedrive. Tracking lifecycle stages, documenting interactions, and ensuring your CRM works for your team rather than against it.
Sales Development & Outbound — Running cold calling, appointment scheduling, and structured follow-up sequences using Apollo. and LinkedIn Sales Navigator to move prospects through the pipeline consistently.
Scheduling & Communication Coordination — Managing calendars, booking client calls, and coordinating team communication across Acuity Scheduling, Calendly, Aircall, and RingCentral without dropping a single thread.
Workflow & Collaboration Tools — Keeping distributed teams aligned and productive using Zapier, Google Workspace, Slack, and Zoom across async and real-time environments.
Tools I work with:
CRM & Support: HubSpot · Pipedrive · Zendesk · Freshdesk
Sales & Prospecting: Apollo LinkedIn Sales Navigator
Scheduling & Calling: Acuity Scheduling · Calendly · Aircall · RingCentral
Collaboration: Google Workspace · Slack · Zoom
Automation: Zapier
I work best with SaaS startups, mid-size SaaS companies, and e-commerce businesses that treat customer experience as a growth lever not just a cost center.
Send me a message and tell me your biggest support or sales challenge. I will respond with exactly how I would approach it.
Steps for completing your project
After purchasing the project, send requirements so Ifunanya can start the project.
Delivery time starts when Ifunanya receives requirements from you.
Ifunanya works on your project following the steps below.
Revisions may occur after the delivery date.
Handle 50–200 Support Tickets for Your Business
I’ll manage your support tickets with clear email and chat replies, matching your brand tone and providing simple reports for faster customer service.