You will get Healthcare Virtual Assistant assigned to the Healthfirst account
Project details
As a Healthcare Virtual Assistant supporting the Healthfirst account at Concentrix, I provided high-level administrative and customer support to U.S.-based members and healthcare providers. I handled over 80+ daily inquiries related to Medicare and Medicaid plans, focusing on eligibility verification, claims resolution, and benefits clarification. Using tools like MACESS, EPACES, COTIVITI, VPAY, and ICRS, I resolved issues efficiently while maintaining full HIPAA compliance and consistently achieving 97%+ QA performance.
✅ What I Delivered:
Resolved claims issues and processed authorizations with 98% accuracy
Maintained 100% documentation integrity and CRM updates
Provided provider and member support across multiple channels (voice/chat)
Used real-time systems to verify coverage, process audits, and document interactions
Helped reduce reprocessing turnaround times by 35% through accurate claims investigation
I combine technical healthcare knowledge with empathetic, professional communication—making me a reliable VA for any healthcare or insurance-related support role.
✅ What I Delivered:
Resolved claims issues and processed authorizations with 98% accuracy
Maintained 100% documentation integrity and CRM updates
Provided provider and member support across multiple channels (voice/chat)
Used real-time systems to verify coverage, process audits, and document interactions
Helped reduce reprocessing turnaround times by 35% through accurate claims investigation
I combine technical healthcare knowledge with empathetic, professional communication—making me a reliable VA for any healthcare or insurance-related support role.
Purpose
BusinessIndustry
Data Analytics, Medical & PharmaceuticalLanguage
EnglishWhat's included $100
These options are included with the project scope.
$100
- Delivery Time 2 days
- Number of Revisions 2
- Project Management Support
Optional add-ons
You can add these on the next page.
Additional Revision
+$10
Additional Hour of Work
+$20
Organize & Classify/Tag Files
(+ 1 Day)
+$10About Yanna
Healthcare Virtual Assistant | HIPAA | Claims & Insurance Support
Lapu-Lapu City, Philippines - 1:01 am local time
I’ve used tools like MACESS, EPACES, COTIVITI, ICRS, MHS, and VPAY while supporting the Healthfirst account under Concentrix. I’m confident in adapting to any healthcare CRM, claims portal, or provider support system your practice uses.
✅ Services I Offer:
Insurance verification (Medicare/Medicaid)
Claims investigation and resolution
Patient/member support via chat, email, or phone
Provider communication and authorizations
CRM/EMR data entry and HIPAA-compliant documentation
Back-office tasks and daily reporting
🛠 Tools I’m Experienced With:
MACESS
EPACES
COTIVITI
ICRS
VPAY
MHS
Google Workspace, Microsoft Office, Slack, Zoom
📈 My Results:
Managed 80+ daily inquiries with 98% accuracy
Helped reduce reprocessing delays by 35%
Maintained 97%+ QA scores
Logged 100% of cases accurately in internal CRM platforms
If you're a healthcare provider, clinic, or agency looking for a confident, trained, and tool-ready VA — I’d love to support your patients and help reduce your admin workload.
Let’s connect and get started!
Steps for completing your project
After purchasing the project, send requirements so Yanna can start the project.
Delivery time starts when Yanna receives requirements from you.
Yanna works on your project following the steps below.
Revisions may occur after the delivery date.
Case & Claim Handling
Start handling live or test cases under supervision (first 1–2 days) Process member/provider inquiries: Insurance eligibility Prior authorizations Claims status Benefits clarification Escalate complex issues per protocol