You will get Healthcare Virtual Receptionist & Patient Support
Top Rated
Top Rated
Project details
You will receive professional healthcare virtual receptionist support designed to improve patient communication and appointment coordination.
As a medical virtual assistant with EHR exposure and billing workflow experience, I understand how front-desk efficiency directly impacts patient satisfaction and revenue flow.
This service may include:
• Patient appointment scheduling
• Inbound and outbound patient calls
• Calendar management
• Insurance pre-verification coordination
• Inbox and message handling
• Intake documentation support
Structured communication, professionalism, and confidentiality awareness are prioritized at all times.
Ideal for private practices, telehealth providers, and home health agencies seeking reliable remote front-desk support.
Custom scheduling hours and ongoing support packages are available upon request.
As a medical virtual assistant with EHR exposure and billing workflow experience, I understand how front-desk efficiency directly impacts patient satisfaction and revenue flow.
This service may include:
• Patient appointment scheduling
• Inbound and outbound patient calls
• Calendar management
• Insurance pre-verification coordination
• Inbox and message handling
• Intake documentation support
Structured communication, professionalism, and confidentiality awareness are prioritized at all times.
Ideal for private practices, telehealth providers, and home health agencies seeking reliable remote front-desk support.
Custom scheduling hours and ongoing support packages are available upon request.
Industry
Medical & PharmaceuticalLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 4 days |
Number of Hours of Work | 6 | 13 | 23 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$30 - $40
Additional Hour of Work
+$6Frequently asked questions
69 reviews
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VO
Val O.
Jun 20, 2026
3 day contract
I would like to express my sincere appreciation for the excellent service provided. Despite not having extensive prior knowledge of the work required, Muhammad approached the project with professionalism, a positive attitude, and a strong willingness to learn and adapt. He took the time to understand the requirements, communicated effectively throughout the process, and consistently demonstrated dedication to delivering quality results.
What impressed me most was his commitment to finding solutions and ensuring the work was completed successfully, even when faced with unfamiliar challenges. Muhammad is reliability, responsiveness, and attentive to detail which made the entire experience smooth and stress-free.
I highly recommend Muhammad to anyone seeking someone who is hardworking, resourceful, and committed to providing exceptional customer service.
What impressed me most was his commitment to finding solutions and ensuring the work was completed successfully, even when faced with unfamiliar challenges. Muhammad is reliability, responsiveness, and attentive to detail which made the entire experience smooth and stress-free.
I highly recommend Muhammad to anyone seeking someone who is hardworking, resourceful, and committed to providing exceptional customer service.
PS
Puga S.
May 26, 2026
Copy content into a portal
Did a great job, would hire again and would recommend to others also.
ML
MacKenzie L.
May 6, 2026
Transcription Proofreading
GG
Grant G.
Mar 11, 2026
Audio Cleaning, Transcription & Organization – 21 Interviews for Book Project
Amazing work! Highly Recommend!
MH
Martin H.
Jan 29, 2026
Historical Document Transcription using Gemini
About Muhammad
Medical VA | Medical Billing | Scheduling | Customer Support | EHR
98%
Job Success
Mardan, Pakistan - 5:07 pm local time
Top-Rated Medical Virtual Assistant with hands-on experience supporting U.S. healthcare providers through patient scheduling, insurance verification, medical documentation, billing support, customer service, and EHR management.
I've supported home health agencies, wound care providers, behavioral health practices, telehealth clinics, and healthcare businesses with day-to-day administrative and clinical workflows. My goal is simple: help your practice stay organized, improve patient experience, and free up your team to focus on patient care.
As a medical student with real-world healthcare experience, I understand medical terminology, patient documentation, and the importance of maintaining accuracy and HIPAA compliance.
🏥 Medical Virtual Assistant & Patient Support
• Appointment scheduling and calendar management
• Patient intake and registration updates
• Insurance eligibility verification
• Patient communication and appointment reminders
• Telehealth scheduling coordination
• Prior Authorization (PA) support
• Medical records management
• Referral coordination and administrative support
📞 Customer Support & Administrative Assistance
• Inbound and outbound phone support
• Email and live chat support
• Customer and patient follow-ups
• Appointment confirmations and reminders
• CRM and record updates
• Handling customer inquiries professionally and empathetically
• Managing shared inboxes and administrative workflows
🧾 Medical Scribing & Clinical Documentation
• Real-time and post-visit medical scribing
• SOAP note preparation
• Clinical documentation and chart preparation
• Medical terminology documentation
• EHR chart updates and encounter summaries
💳 Medical Billing & Revenue Cycle Support
• Charge entry and billing preparation
• Insurance eligibility verification
• EOB review and claim follow-ups
• Claim status checks and payer follow-ups
• CPT / ICD-10 coding assistance
• Prior authorization support
• Revenue Cycle Management (RCM) assistance
📊 Data Entry & Administrative Support
• High-volume data entry (Excel & Google Sheets)
• PDF to Excel conversion using OCR
• CRM updates (HubSpot, Airtable & Notion)
• Data cleaning, formatting, and deduplication
• Web research and structured data management
• Administrative reporting and documentation
🎧 Medical Transcription
• Audio and video transcription
• Medical interviews, consultations, and webinars
• Clean or full-verbatim transcripts
• Timestamping and speaker labeling
• Editing and proofreading AI-generated transcripts
EHR / EMR Experience
• Axxess Home Health
• Sandata EVV
• SimplePractice
• OptiMantra
• DocNow
• OmniWound
• DrChrono
• Gehrimed
Healthcare Experience
Home Health • Wound Care • Behavioral Health • Telehealth • Medical Billing • Revenue Cycle Management (RCM)
✔ Top Rated Freelancer (98% Job Success)
✔ 120+ Completed Projects on Upwork
✔ HIPAA Certified
✔ Strong knowledge of medical terminology
✔ Excellent phone, email, and patient communication skills
✔ Detail-oriented, reliable, and quick to learn new systems
Whether you need someone to answer phones, schedule patients, verify insurance, update medical records, support billing workflows, manage customer inquiries, or keep your practice organized, I'd be happy to help.
📩 Send me an invitation, and let's discuss how I can support your team.
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Review workflow and scheduling system
Confirm communication channels