You will get Help Center & FAQ Content Overhaul for Better CX & SEO
Project details
I’ve helped companies increase self-service rates by up to 50%, while improving SEO traffic to their Help Centers. I bring a mix of CX strategy, SEO know-how, and a customer-first mindset. Through SunshineCX, I specialize in making support content that solves problems before tickets are even sent.
Is your Help Center underperforming? Let’s fix that. I’ll review, rewrite, and optimize your FAQ content to improve customer self-service, reduce ticket volume, and boost your search visibility. Your support content should work for you — and I’ll make sure it does.
What’s Included:
Content Audit: Review your current FAQ/Help Center for accuracy, gaps, tone, and usability
SEO Optimization: Improve article titles, meta descriptions, tags, and structure for better visibility.
Content Rewrites: Rewrite or enhance existing articles for clarity, consistency, and customer-friendliness.
New Article Recommendations: Identify missing topics based on ticket trends or common pain points.
Search Function Optimization: Improve internal Help Center search performance.
Is your Help Center underperforming? Let’s fix that. I’ll review, rewrite, and optimize your FAQ content to improve customer self-service, reduce ticket volume, and boost your search visibility. Your support content should work for you — and I’ll make sure it does.
What’s Included:
Content Audit: Review your current FAQ/Help Center for accuracy, gaps, tone, and usability
SEO Optimization: Improve article titles, meta descriptions, tags, and structure for better visibility.
Content Rewrites: Rewrite or enhance existing articles for clarity, consistency, and customer-friendliness.
New Article Recommendations: Identify missing topics based on ticket trends or common pain points.
Search Function Optimization: Improve internal Help Center search performance.
Project Type
Ecommerce Management, Project Management, Customer SupportWhat's included
| Service Tiers |
Starter
$750
|
Standard
$1,395
|
Advanced
$1,995
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 21 days |
Number of Revisions | 1 | 1 | 1 |
Optional add-ons
You can add these on the next page.
Additional Revision
+$150
Vendor Selection Support
(+ 10 Days)
+$500About Erica
CX Solutions for Startups | Strategy, AI, and Support Ops
Kings County, United States - 4:59 am local time
I’m the founder of SunshineCX, where I help startups and small businesses level up their CX strategy, support systems, and team operations. Whether you’re hitting your first big growth moment or trying to future-proof your customer experience, I’ve got you covered.
Here's what I do best:
-AI-Powered Support: Implementing smart, scalable solutions that cut response times and improve customer satisfaction.
-Support Ops Transformation: Optimizing workflows, automating the repetitive stuff, and helping teams work smarter, not harder.
-Voice of the Customer: Making sure your customer feedback actually drives product and service improvements.
-Global Team Scaling: Launching and leading remote support teams, expanding multi-language capabilities, and ensuring consistency at scale.
A few wins I’m proud of:
-Cut response times by 80% and saved $500K annually with AI-driven CX upgrades.
-Took team response from 30 days to 5 hours through process optimization.
-Led a $1.2M cross-functional project that reduced costs and increased conversion velocity.
-Built and scaled remote support teams across 6 cities, growing language support from 1 to 30+.
-Raised CSAT from 60% to 90% while cutting operational expenses by $500K.
I’m known for being both strategic and hands-on. Through SunshineCX, I bring people along during big changes and make sure the systems I build are tailored to your business—not just cookie-cutter solutions.
If you’re ready to make your customer experience brighter, bolder, and built for growth, let’s chat!
Steps for completing your project
After purchasing the project, send requirements so Erica can start the project.
Delivery time starts when Erica receives requirements from you.
Erica works on your project following the steps below.
Revisions may occur after the delivery date.
Content Discovery & Goal Setting
Understand your audience, support goals, and what’s not working with your current FAQs.
Audit Existing Content
Review all current articles for gaps, clarity, accuracy, and SEO performance.