You will get I will set up and optimize your Zendesk or Help Scout for scalable support
Project details
I help businesses build clean, reliable support systems using Zendesk or Help Scout so teams can respond faster, stay organized, and scale customer support efficiently.
Many companies install a help desk but never structure it properly. The result is slow responses, messy inboxes, poor routing, and frustrated support teams.
This project focuses on creating a clear and organized support system from the start.
Depending on the package selected, I will:
• Structure inboxes and support channels
• Configure tags and ticket organization
• Create saved replies (macros) for faster responses
• Set up automation workflows and routing rules
• Implement SLA logic and response management
• Build or structure the knowledge base
• Optimize ticket flow for team collaboration
The result is a support system that is easier to manage, faster for agents to use, and scalable as your business grows.
Ideal for SaaS companies, e-commerce stores, startups, or teams improving their Zendesk or Help Scout setup.
Many companies install a help desk but never structure it properly. The result is slow responses, messy inboxes, poor routing, and frustrated support teams.
This project focuses on creating a clear and organized support system from the start.
Depending on the package selected, I will:
• Structure inboxes and support channels
• Configure tags and ticket organization
• Create saved replies (macros) for faster responses
• Set up automation workflows and routing rules
• Implement SLA logic and response management
• Build or structure the knowledge base
• Optimize ticket flow for team collaboration
The result is a support system that is easier to manage, faster for agents to use, and scalable as your business grows.
Ideal for SaaS companies, e-commerce stores, startups, or teams improving their Zendesk or Help Scout setup.
Project Type
Project Management, Customer SupportWhat's included
| Service Tiers |
Starter
$499
|
Standard
$999
|
Advanced
$1,499
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 10 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$199
Extra Templates Pack (25)
(+ 1 Day)
+$199
Extra Mailbox or Channel
(+ 1 Day)
+$199
Fast Delivery (2 days)
(+ 2 Days)
+$249Frequently asked questions
About Luis
Zendesk & Help Scout Setup Specialist | Ticketing Systems, Automations
Vero Beach, United States - 10:02 pm local time
I help SaaS and service-based businesses build clean, scalable support systems in Zendesk and Help Scout.
I design structured ticketing workflows, automations, and SLAs that reduce response time and eliminate support chaos.
Many teams struggle with messy inboxes, unclear ownership, slow response times, and repetitive manual replies. I build structured support operations that improve efficiency, increase accountability, and scale as your business grows.
Services I provide:
• Full Zendesk or Help Scout setup
• Ticketing structure & inbox architecture
• Triggers, automations & workflow design
• Macros / saved replies configuration
• SLA policies and response rules
• Tags & reporting structure
• Knowledge Base organization
• Refund, billing & escalation workflow setup
• Support system audit & optimization
My approach is process-driven and practical. I focus on clarity, ownership, and automation so your team can respond faster and operate without constant micromanagement.
If you need a reliable support system built correctly from the start, I can help.
Steps for completing your project
After purchasing the project, send requirements so Luis can start the project.
Delivery time starts when Luis receives requirements from you.
Luis works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Access
You invite me to your Help Scout account as an admin (or I guide you to create one). You answer a few short setup questions about your channels, common issues, tone, and priorities.
Build Your Help Scout System
I configure inboxes, ticket categories, tags, workflows/automation rules, auto-replies, and routing based on your needs. I also create your starter knowledge base structure and saved replies/templates.