You will get high-quality customer support and virtual assistance
Project details
Stop settling for average customer support and invest in a customer experience that truly strengthens your brand.
With over 5 years of experience in customer service, I evolved from Technical Support Agent to Project Manager, managing team performance, quality assurance, and SLA compliance for international clients. I understand that excellent support is not just about replying to tickets, it’s about building trust, increasing retention, and protecting your brand reputation.
I bring a manager’s mindset to every project and help businesses transform customer support into a real competitive advantage.
What I can do for you:
• Multichannel support: Email, Live Chat, Phone & Social Media (English/French)
• E-commerce & SaaS customer support
• Zendesk, Freshdesk, Zoho, Shopify & similar tools
• Trustpilot & reputation management
• PayPal / Stripe dispute handling
• Content moderation & customer interaction management
• KPI tracking, reporting & workflow optimization
My goal is simple: improve customer satisfaction (CSAT), maximize customer lifetime value (LTV), and help your business scale with professional, responsive, and human-centered support.
With over 5 years of experience in customer service, I evolved from Technical Support Agent to Project Manager, managing team performance, quality assurance, and SLA compliance for international clients. I understand that excellent support is not just about replying to tickets, it’s about building trust, increasing retention, and protecting your brand reputation.
I bring a manager’s mindset to every project and help businesses transform customer support into a real competitive advantage.
What I can do for you:
• Multichannel support: Email, Live Chat, Phone & Social Media (English/French)
• E-commerce & SaaS customer support
• Zendesk, Freshdesk, Zoho, Shopify & similar tools
• Trustpilot & reputation management
• PayPal / Stripe dispute handling
• Content moderation & customer interaction management
• KPI tracking, reporting & workflow optimization
My goal is simple: improve customer satisfaction (CSAT), maximize customer lifetime value (LTV), and help your business scale with professional, responsive, and human-centered support.
Purpose
BusinessIndustry
Manufacturing & StorageLanguage
FrenchWhat's included
| Service Tiers |
Starter
$15
|
Standard
$30
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - |
About Jaona
Customer Support Specialist | Customer care
Antananarivo, Madagascar - 8:29 am local time
Soyons honnêtes : trouver des professionnels du support client fiables et compétents est plus difficile qu’il n’y paraît.
Avec plus de 5 ans d’expérience pratique dans le service client, j’ai travaillé à tous les niveaux du processus. J’ai commencé comme agent de support technique, en traitant directement avec des clients frustrés et des problèmes complexes. Au fil du temps, j’ai évolué vers un poste de Project Manager, où je gérais la performance des équipes, le contrôle qualité et les objectifs SLA pour de grands clients.
Ce parcours m’a permis de comprendre clairement l’écart entre ce dont les entreprises ont réellement besoin et ce que les BPO traditionnels livrent souvent.
Aujourd’hui, je ne me contente pas de répondre à des tickets, je deviens votre partenaire stratégique en support client. Je vous aide à concevoir et gérer un système de support adapté à vos objectifs business, que ce soit pour :
améliorer la satisfaction client (CSAT),
augmenter la valeur vie client (LTV),
ou vous libérer du temps afin de vous concentrer sur la croissance de votre entreprise.
Ce que je peux faire pour vous :
Gestion complète du support client (Email, Live Chat, Téléphone, Réseaux sociaux)
Support technique et résolution de problèmes
Support client e-commerce & SaaS
(Zendesk, Freshdesk, Zoho et outils similaires)
Modération de contenu et gestion des interactions clients
Si vous recherchez plus qu’une simple personne pour “répondre aux emails”, et que vous voulez plutôt un professionnel qui comprend vos défis et s’investit réellement dans votre réussite — vous êtes au bon endroit.
Transformons ensemble votre support client d’un centre de coût en un véritable avantage concurrentiel.
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Are you tired of average English or French customer support that hurts your brand image instead of strengthening it?
Let’s be honest: finding reliable, skilled customer support professionals is harder than it looks.
With over 5 years of hands-on experience in customer service, I’ve worked at every level of the process. I began as a technical support agent, dealing directly with frustrated customers and complex issues. Over time, I grew into a Project Manager role, where I handled team performance, quality control, and SLA targets for major clients.
This journey allowed me to clearly understand the gap between what businesses truly need and what traditional BPOs often deliver.
Today, I don’t just answer tickets, I act as your strategic customer support partner. I help design and manage a support system tailored to your business goals, whether that means:
improving customer satisfaction (CSAT),
increasing customer lifetime value (LTV),
or freeing up your time so you can focus on scaling your business.
What I can do for you:
Full customer support management (Email, Live Chat, Phone, Social Media)
Technical support & issue resolution
E-commerce & SaaS customer support
(Zendesk, Freshdesk, Zoho, and similar tools)
Content moderation & customer interaction management
If you’re looking for more than just someone to “reply to emails”, and instead want a professional who understands your challenges and is genuinely invested in your success, you’re in the right place.
Let’s turn your customer support from a cost center into a real competitive advantage.
Steps for completing your project
After purchasing the project, send requirements so Jaona can start the project.
Delivery time starts when Jaona receives requirements from you.
Jaona works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding Projet
I will review your business needs, support procedures, communication tone, and the tools used in order to ensure smooth collaboration and high-quality customer support.
Support Management
I will handle customer inquiries via email, chat, and social media professionally while ensuring fast responses and excellent customer satisfaction.