You will get customer service support and fast delivery
Project details
With over 12 years of experience in customer support in the Italian market, I offer a highly personalized and professional service. My approach stands out for its flexibility, quick response times and the use of advanced tools like CRM, Vicidial and ticketing systems. I specialize in providing customer support in Italian, through phone calls, chat and email, quickly resolving issues and ensuring customer satisfaction.
What makes my project unique is the combination of experience, reliability and advanced technical skills to meet the specific needs of each client, delivering tangible results and high-quality customer support. I also provide constant communication with the client to optimize the service in real-time and achieve the set goals.
What makes my project unique is the combination of experience, reliability and advanced technical skills to meet the specific needs of each client, delivering tangible results and high-quality customer support. I also provide constant communication with the client to optimize the service in real-time and achieve the set goals.
Purpose
PersonalIndustry
Data Analytics, Ecommerce, TelecommunicationsLanguage
ItalianWhat's included
| Service Tiers |
Starter
$150
|
Standard
$200
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | ||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$30 - $100
Email Support
(+ 3 Days)
+$50About Julisjana
Senior Customer Support & Outbound Sales Professional | Italian Market
Elbasan, Albania - 12:48 am local time
I’m Julisjana, your go-to customer support and sales expert for the Italian market.
With over 12 years of experience in customer service, I offer top-tier support through chats, phone calls and emails. Specializing in Luce & Gas campaigns, telemarketing and e-commerce support, I am committed to ensuring exceptional service across all channels.
Key Skills:
🌟 Italian-speaking Customer Support (via chat, phone, and email)
Supporto clienti in lingua italiana via chat, telefonate ed e-mail.
💬 Outbound Sales & Telemarketing (Luce & Gas campaigns)
Esperta nella gestione di campagne outbound per il settore Luce e Gas.
📞 VOIP & Vicidial Expertise
Esperienza con sistemi VOIP e Vicidial.
🛠️ CRM Systems & Tools: Agatha, OKA, Open Eye
Gestione avanzata di CRM come Agatha, OKA e Open Eye.
🎯 Lead Generation & Qualification
Generazione e qualificazione di lead.
🔑 Ticketing Systems: Zendesk, Freshdesk
Gestione sistemi di ticketing come Zendesk e Freshdesk.
📧 Email Support & Troubleshooting
Supporto via e-mail e risoluzione di problemi.
📱 Live Chat Support
Assistenza clienti tramite chat dal vivo.
🧑💻 Problem Resolution & Client Retention
Risoluzione dei problemi e fidelizzazione dei clienti.
📅 Available During Italian Business Hours (CET)
Disponibile durante l'orario lavorativo italiano (CET).
Why Work With Me?
Fluent in Italian
Parlo fluentemente italiano
Skilled in chat, email, and phone support for seamless customer interaction
Esperta nella gestione di assistenza clienti tramite chat, e-mail e telefonate.
Experience with CRM systems (Salesforce, HubSpot, etc.) and call center tools like Vicidial
Esperienza con CRM (Salesforce, HubSpot) e strumenti call center come Vicidial.
Proven sales and customer retention strategies for Italian clients
Strategie comprovate di vendite e fidelizzazione dei clienti italiani.
Excellent at objection handling, customer de-escalation, and maintaining high customer satisfaction
Ottima gestione delle obiezioni, disinnesco delle situazioni difficili e mantenimento della soddisfazione del cliente.
Focused on delivering consistent, high-quality support across all communication channels
Focalizzata nel fornire supporto coerente e di alta qualità su tutti i canali di comunicazione.
Let’s connect and discuss how I can support your Italian customer base with my expertise! 😊
Contattami e parliamo di come posso supportare la tua base clienti italiana con la mia esperienza!
Steps for completing your project
After purchasing the project, send requirements so Julisjana can start the project.
Delivery time starts when Julisjana receives requirements from you.
Julisjana works on your project following the steps below.
Revisions may occur after the delivery date.
Initial training and familiarization with the customer