You will get Human-Centered Phone, Email & Live Chat Support for eCommerce & SaaS Brands
Top Rated
Top Rated
Project details
I don’t just answer emails; I turn support into a retention tool. With 5+ years in eComm and SaaS, I deliver fast, friendly inbox support that feels personal and keeps your customers coming back.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Medical & Pharmaceutical, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 5 | 10 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$20
39 reviews
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About Comfort
Customer Success Manager |SaaS | Onboarding |Retention|Churn Reduction
100%
Job Success
Lagos, Nigeria - 3:42 am local time
One way I do that is by helping businesses convert monthly subscribers into annual customers, reducing churn while increasing Customer Lifetime Value (LTV).
I'm a Customer Success Manager helping SaaS companies, subscription businesses, B2B & DTC brands, agencies, and eCommerce teams create onboarding experiences that drive product adoption, strengthen customer relationships, improve retention, and support long-term growth.
TRUSTED BY FOUNDERS. BACKED BY RESULTS.
✅ Top Rated Plus on Upwork
✅ 100% Job Success Score
✅ 70+ successful projects and 8,000+ hours delivered
✅ 5+ years helping SaaS, subscription, and digital businesses improve onboarding, retention, and customer experience
PROVEN IMPACT
Customer Support reacts. Customer Success prevents. Here's what that has looked like across my work:
✔️ Onboarded 5,000+ users across 10 brands, helping customers reach value faster.
✔️ Resolved 95% of customer issues without escalation, preventing avoidable churn.
✔️ Reduced onboarding time by 30% by creating SOPs, onboarding documentation, and self-service resources.
✔️ Improved operational efficiency by 25% through workflow optimization and better documentation.
✔️ Managed customer relationships across SaaS, membership communities, and eCommerce businesses with a proactive, customer-first approach.
HOW I CAN SUPPORT YOUR TEAM
✔ Customer onboarding & implementation
✔ Product adoption & customer education
✔ Customer lifecycle management
✔ Customer retention & renewal support
✔ Customer health monitoring
✔ Churn identification & mitigation
✔ Expansion opportunity identification
✔ Customer relationship management
✔ Voice of Customer (VoC)
✔ Subscription & billing support
✔ CRM management
✔ Knowledge Base & SOP development
✔ Cross-functional collaboration with Product, Sales, Marketing, and Engineering
BUSINESS OUTCOMES I HELP DRIVE
✔ Increase Customer Lifetime Value (LTV)
✔ Improve product adoption and customer engagement
✔ Reduce churn through proactive customer success
✔ Support successful renewals
✔ Build stronger customer relationships
✔ Increase customer satisfaction and loyalty
✔ Surface customer insights that improve business decisions
✔ Shorten Time-to-Value (TTV)
CUSTOMER SUCCESS TECHSTACK:
Customer Success & CRM
HubSpot CRM • Salesforce • Gainsight • ChurnZero • ProfitWell • Mixpanel • Pipedrive
Customer Support & Communication
Zendesk • Intercom • Gorgias • Help Scout • Freshdesk • Re:amaze
Collaboration & Productivity
Slack • ClickUp • Notion • Airtable • Google Workspace • Asana
Business Platforms
Shopify • WooCommerce • Stripe • PayPal • MemberPress
INDUSTRIES I KNOW WELL:
SaaS & Digital Platforms • E-commerce & DTC • Coaching & Online Education • Membership & Community • Health, Wellness & Beauty • Food & Beverage • Creator Economy
I've supported customers across these industries, allowing me to adapt quickly to different products, customer journeys, and business models.
WHY CLIENTS LOVE WORKING WITH ME
Customer Success is proactive. I build trust early, drive product adoption, identify churn risks, and help customers achieve meaningful outcomes long before renewal time.
I've also spent 2+ years leading live onboarding sessions, Zoom workshops, product demos, and member training, making me just as comfortable guiding customers live as I am supporting them through chat and email.
Calm, customer-first, strategic, and genuinely invested in helping your customers succeed.
I don't measure success by tickets closed; I measure it by customers who stay, grow, and achieve value from your product.
WHAT CLIENTS SAY:
⭐⭐⭐⭐⭐
"Comfort's communication was consistently prompt and courteous, and I would be pleased to engage her services again in the future."
- DTC Brand | USA
⭐⭐⭐⭐⭐
"Working with Comfort has been an absolute pleasure. She's fast, responsive, and always open to feedback. Reliable, creative, and genuinely invested in helping your brand shine."
- B2B Company | Canada
⭐⭐⭐⭐⭐
"Comfort was easy to work with, had great communication, and was extremely flexible."
- Project Manager | USA
LET'S BUILD A CUSTOMER EXPERIENCE PEOPLE WANT TO STAY FOR
If you're looking for a Customer Success Manager who can improve onboarding, drive product adoption, reduce churn, and build long-term customer loyalty, I'd love to help.
📩 Send me a direct message or click "Invite to Job." Let's talk about how we can improve customer retention, increase product adoption, and create customers who stay for the long term.
- Comfort
Steps for completing your project
After purchasing the project, send requirements so Comfort can start the project.
Delivery time starts when Comfort receives requirements from you.
Comfort works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access Setup
Client shares helpdesk logins, tone guide (if any), FAQs, and product info.
Support Workflow Alignment
We clarify response expectations, hours, escalation paths, and key ticket types.