You will get Human-Centered Phone, Email & Live Chat Support for eCommerce & SaaS Brands
Top Rated
Top Rated
Project details
I don’t just answer emails; I turn support into a retention tool. With 5+ years in eComm and SaaS, I deliver fast, friendly inbox support that feels personal and keeps your customers coming back.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Medical & Pharmaceutical, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 5 | 10 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$20
39 reviews
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About Comfort
Customer Support | Email, Chat, Zendesk & CRM | SaaS & E-commerce.
100%
Job Success
Lagos, Nigeria - 12:35 am local time
You’re juggling growth, fulfillment, and marketing, but support tickets are piling up, refunds are slipping through the cracks, and your customers are getting impatient.
You need someone who doesn’t just answer, but protects your reputation, revenue, and retention. That’s where I come in.
I don’t just solve problems. I solve them fast with clarity, empathy, and ownership.
For over five years, I’ve been the go-to support specialist behind fast-growing eCommerce, SaaS, and digital-first brands.
From DMs to disputes, I’ve handled 55 - 95+ customer messages per day with precision and care.
Across 65+ brands, I’ve helped:
✔️Recover refund requests by de-escalating complaints
✔️Reduce first-response time by 39%
✔️Increase customer satisfaction scores across Shopify stores and helpdesks.
My Support Stack:
Channels: Email | Chat | DMs | Helpdesk
Tools: Zendesk | Gorgias | Intercom | Freshdesk | Help Scout | Shopify | WooCommerce | Re:amaze | ClickUp | Notion | Google Sheets
Tasks: Order updates | Login issues | Product education | Returns & refunds | Escalation handling | Customer retention
🛍️ Industries I’ve Worked With (and love supporting):
- Beauty & Skincare
- Wellness & Supplements
- Fashion & Apparel
- Parenting & Baby Products
- SaaS & Tech
- Lifestyle & Home
- Food & Beverage
- Digital Products & Courses
- Health & Fitness
- Spiritual & Alternative Healing
If your business falls into any of these, I already speak your customers’ language.
💡 What I’ll Help You Achieve:
- Happier customers (without sacrificing your sanity)
- Fewer refund requests, thanks to proactive support
- Clean, professional inboxes with responses that reflect your tone
- Systems that don’t break as you scale
- A real person your customers will trust (and thank you for hiring)
⚠️ Most support hires can reply to a ticket. But can they protect your brand? Can they turn complaints into conversions?
That’s what I do. I’m available full-time, flexible with time zones (US, UK, AUS), and I respond to messages in under 5 minutes.
📩 Send me a direct message or hit “Invite to Job”, let’s talk before someone else books this spot.
Because when you’re building something great, you deserve someone just as invested in protecting it.
-Comfort
Steps for completing your project
After purchasing the project, send requirements so Comfort can start the project.
Delivery time starts when Comfort receives requirements from you.
Comfort works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access Setup
Client shares helpdesk logins, tone guide (if any), FAQs, and product info.
Support Workflow Alignment
We clarify response expectations, hours, escalation paths, and key ticket types.