You will get I am A Virtual Administrative Assistant
Project details
As a detail-oriented and dependable Administrative Assistant, I bring structure and clarity to your daily operations. With a proven track record in supporting executives, entrepreneurs, and busy professionals, I offer more than just task completion. My ability to anticipate needs, communicate clearly, and manage multiple responsibilities ensures your business runs smoothly while you stay focused on growth. Whether you need help with inbox management, scheduling, data entry, Customer Support, or client communication, I deliver efficient, professional support tailored to your workflow.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$15
|
Advanced
$20
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 4 days |
Number of Hours of Work | 5 | 7 | 10 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | |||
Travel Planning |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$5 - $15
2 reviews
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TA
Timothy A.
Mar 20, 2026
Customer Support Representative for Shopify and Gorgias
Chizzy was amazing to have on Upwork! I would recommend her to anyone.
DY
Damilola Y.
Nov 17, 2025
Ecommerce Product Listing Specialist
Chizoba was proactive in her work and required minimal supervision. The quality and speed of her work exceeded my expectations.
About Chizoba
Customer Service Representative | Driving Satisfaction for E-commerce
100%
Job Success
Asaba, Nigeria - 8:52 pm local time
I am Chizoba U, here to bring speed, clarity, and calm to your support operations. I help businesses respond faster, resolve issues efficiently, and create a support experience that makes customers feel heard, valued, and confident in your brand.
Solving Your Customer Support Challenges
With extensive experience supporting Ecommerce, SaaS, and service based businesses, I understand how stressful it can be when customer messages pile up, orders need attention, and systems start breaking down. I help businesses improve their response time, retain customers, and provide a support experience that builds trust and drives long term loyalty.
⚠️ Are you drowning in tickets, refund requests, missed messages, or support tasks that slow down your business? Let me clean up the chaos!
🔹I know how demanding it is to run and scale a business. My exceptional customer support, ecommerce management, and operational assistance have helped businesses increase customer satisfaction and maintain predictable growth. My clients have achieved consistent 15 percent growth while maximizing efficiency and customer retention.
💥My support goes beyond skills. It is research, strategy, empathy, consistency, and dedication all in one.
Hand over your customer service, admin tasks, and operational workload to me and get back to focusing on what truly grows your business.
🚀 I am ready and willing to offer you the following services:
🔹 I deliver reliable, fast, and friendly support through Zendesk, Gorgias, Freshdesk, WhatsApp, and Shopify.
🔹 I manage Shopify and ecommerce operations such as product uploads, order tracking, refunds, fulfillment coordination, and support optimization.
🔹 I support SaaS users with onboarding, troubleshooting, support escalations, and client follow ups.
🔹 I help you stay organized through inbox management, scheduling, calendar planning, and admin support.
🔹 I create SMART, actionable plans to help you stay aligned with your business goals
Tools I Work With
Shopify | Zendesk | Freshdesk | Gorgias | Google Workspace | Microsoft Office | Trello | Asana | Monday | Helpdesk | Slack | HubSpot | Recharge | Notion | WhatsApp | CRM Systems | Shipstation | Social Media Platforms | (I am always open and eager to learn new tools and systems to better support you)
🎓 Certifications & Training
✅ Customer Service & Customer Success, RemoteMadam Academy (October 2025)
✅ IT Support, Affluence Academy (September 2025)
✅ Project Management, ALX Africa (March 2024)
✅ Virtual Assistant Certification, ALX Africa (November 2024)
Key Skills
📌 Customer Support and Ecommerce Skilled in managing inboxes, processing orders, refunds, cancellations, customer inquiries using Shopify, Zendesk, Gorgias, WhatsApp, and Freshdesk.
📌 Admin and Project Support Strong in scheduling, data entry, reporting, workflow optimization using Asana, Trello, Monday, and Google Workspace.
📌 Tech Startups Experienced in supporting founders with operations, project assistance, research, and data organization.
📌 Communication Excellent live chat, phone, and email support with empathy, clarity, and professionalism.
📌 SaaS Support Ticket management, user guidance, onboarding support, troubleshooting, and help desk operations.
What Clients Say About Me
⭐ "Chizoba was flexible, easy to work with, and consistently produced high-quality work. She quickly became a trusted member of our team. I highly recommend her. " Damilola Y
⭐ "Chizoba was proactive in her work and required minimal supervision. The quality and speed of her work exceeded my expectations." Zah Africa
Why Choose Me?
I am a reliable, detail oriented professional who takes pride in helping businesses run smoothly. You can trust me with the little things such as every missing comma, every support escalation, and every customer concern. I bring structure, clarity, and order into your business operations.
I communicate confidently with clients through phone, live chat, and I’ve worked with these tools:
- Customer Support - Shopify, Zendesk, Freshdesk, Gorgias, HubSpot, WhatsApp.
- Collaboration and Team Communication - Google Suite Docs Sheets Slides, Google Meet, Zoom, Slack, WhatsApp
- Administrative and Project Management Tools - Google Workspace, Microsoft Office Suite, Trello, Asana, Monday, Google Calendar, ClickUp, Notion, Calendly.
If you’re looking for a dependable, detail-oriented professional who can handle your customer support, e-commerce, virtual assistant, or admin tasks with excellence, I’m here to help.
Send me a direct message, or Click ‘Invite to Job’ to connect with me. I will respond ASAP! Or just HIRE ME NOW! I'm available for a quick call to discuss your business goals!
Let’s talk,
Chizoba U.
Steps for completing your project
After purchasing the project, send requirements so Chizoba can start the project.
Delivery time starts when Chizoba receives requirements from you.
Chizoba works on your project following the steps below.
Revisions may occur after the delivery date.
I will organize a task list based on your goals.