You will get professional SOPs your team can actually follow
Rising Talent
Rising Talent
Project details
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PROJECT SUMMARY (1,200 char max)
Most businesses run on undocumented processes — institutional knowledge that lives in people's heads and disappears when someone's out sick or moves on. I fix that.
I create clear, professional Standard Operating Procedures that give your team a reliable system to follow, train from, and build on. Every SOP I deliver includes a defined purpose, scope, roles and responsibilities, numbered step-by-step instructions, and version tracking — formatted consistently and ready to use from day one.
With a background in healthcare operations, workflow optimization, and enterprise process documentation, I bring structure to complex processes without overcomplicating them. Whether you need one procedure or a full library, I'll document it in a way that actually gets used.
Choose your tier based on how many SOPs you need — and add rush delivery or additional projects as your needs grow.
PROJECT SUMMARY (1,200 char max)
Most businesses run on undocumented processes — institutional knowledge that lives in people's heads and disappears when someone's out sick or moves on. I fix that.
I create clear, professional Standard Operating Procedures that give your team a reliable system to follow, train from, and build on. Every SOP I deliver includes a defined purpose, scope, roles and responsibilities, numbered step-by-step instructions, and version tracking — formatted consistently and ready to use from day one.
With a background in healthcare operations, workflow optimization, and enterprise process documentation, I bring structure to complex processes without overcomplicating them. Whether you need one procedure or a full library, I'll document it in a way that actually gets used.
Choose your tier based on how many SOPs you need — and add rush delivery or additional projects as your needs grow.
Target Country
Worldwide, United States, CanadaWhat's included
| Service Tiers |
Starter
$100
|
Standard
$325
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
General Project Consulting | - | - | |
Define Project Goals | - | ||
Define Deliverables & KPIs | |||
Establish Schedule & Milestones | - | - | |
Risk Management | - | - | - |
Resource Management | - | - | - |
Budget Management | - | - | - |
Project Reports | - | ||
Project Diagrams Provided |
Optional add-ons
You can add these on the next page.
SOP Listing
+$275
Rush Delivery (48 hrs)
+$75
Workflow Audit
+$185Frequently asked questions
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EC
Enedina C.
Jun 25, 2026
Construction Excel Specialist Needed – Job Costing, WIP Schedule & Profitability Tracking
Working with Catalina was a great experience. She was very insightful and consistently went above and beyond to help. She was also incredibly patient, especially when I had trouble explaining exactly what I meant. She took the time to understand my needs and made the whole process much easier. I'm looking forward to seeing what else we can accomplish together.
KD
Kaylah D.
Jun 22, 2026
Document Review & Quality Assurance Specialist (Home Care Startup)
Working with Catalina was an absolute pleasure from start to finish. She reviewed, organized, standardized, and delivered a complete professional document package for my home care agency launch, on time, on point, and beyond expectations. Her attention to detail is exceptional, her communication was clear and proactive throughout every phase, and she genuinely cared about the quality and success of the final product. She even delivered Phase 1 early! If you need someone who will treat your business documents with the same care and precision you would yourself, Catalina is your person. I will absolutely be working with her again as Serenity Now Home Health grows. Highly recommended 5 stars without hesitation!
BB
Bob B.
Jul 28, 2025
Data Documentation for two small Excel datasets
Catalina did a great job on the contract. She asked good and appropriate questions, communicated effectively and frequently, and was efficient in completing the work. I will reach out of Catalina when I have similar work in the future.
About Catalina
Operations & Workflow Specialist | Excel, Access & Process Improvement
100%
Job Success
Pittston, United States - 8:04 pm local time
My background includes pharmacy benefits analytics at Xevant and enterprise healthcare data work at Change Healthcare — which means I understand operations at a level most freelancers don't.
I help businesses fix both sides of the problem: building clean data systems and the process documentation to make them actually stick.
What I help with:
— SOPs and workflow documentation
— Process mapping and bottleneck analysis
— Excel & Access dashboards, trackers, and databases
— SWOT analysis and operational recommendations
— Cross-functional coordination and client-facing reporting
Whether you need a quick-turnaround dashboard or a full workflow overhaul, I work fast, communicate clearly, and deliver things that get used.
I'm based in Maine but work across time zones — US, Australia, Europe, no problem. Clients describe me as a "clear communicator, committed to quality, and reliable" — and that's exactly how I work on every project.
If that's what you need — let's talk.
Steps for completing your project
After purchasing the project, send requirements so Catalina can start the project.
Delivery time starts when Catalina receives requirements from you.
Catalina works on your project following the steps below.
Revisions may occur after the delivery date.
Intake review
I review your submitted information and confirm scope within 1 business day
Process clarification
I follow up with any questions needed to accurately document the procedure