You will get I'll resolve your issue quickly, ensuring smooth service and peace of mind.
Project details
I blend product-first support with measurable outcomes. Instead of only answering tickets, I design workflows that prevent repeat issues by mapping root causes to KB updates, product feedback, and automation. I prioritize SLA-driven setups: rapid first responses, tight escalation paths, and dashboards that turn daily metrics into weekly improvements.
I bring a structured onboarding playbook: integrations, templates, escalation matrix, sandbox tests, and agent training in the first two weeks so you go live with confidence. My tone and scripts are brand-aligned and localized to reduce escalations and improve CSAT.
I focus on continuous improvement: weekly retro reports with prioritized fixes, templated A/B replies to raise resolution rates, and lightweight automations that cut handle time. Security and compliance are baked in—scoped access, PII rules, and NDA-first adoption.
Outcome: faster time-to-value, fewer repeat tickets, clearer product insights from support data, and a scalable support engine that grows with your product and customer needs.
I bring a structured onboarding playbook: integrations, templates, escalation matrix, sandbox tests, and agent training in the first two weeks so you go live with confidence. My tone and scripts are brand-aligned and localized to reduce escalations and improve CSAT.
I focus on continuous improvement: weekly retro reports with prioritized fixes, templated A/B replies to raise resolution rates, and lightweight automations that cut handle time. Security and compliance are baked in—scoped access, PII rules, and NDA-first adoption.
Outcome: faster time-to-value, fewer repeat tickets, clearer product insights from support data, and a scalable support engine that grows with your product and customer needs.
Project Type
Data Entry, Virtual Assistance, Customer SupportWhat's included $250
These options are included with the project scope.
$250
- Delivery Time 7 days
- Number of Revisions 2
About Manish
Customer Service & Tech Support | Zendesk, Resolves Conflict
Ranchi, India - 5:28 pm local time
Customer-focused and empathetic Customer Support Executive with over 1 year of experience delivering
top-notch service in fast-paced environments. Proven track record of resolving customer issues efficiently,
improving customer satisfaction scores, and maintaining high service standards. Adept at using CRM tools,
managing high call volumes, and communicating effectively across channels.
Steps for completing your project
After purchasing the project, send requirements so Manish can start the project.
Delivery time starts when Manish receives requirements from you.
Manish works on your project following the steps below.
Revisions may occur after the delivery date.
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